November 6, 2014
Sr. Director of Business Services, Art Meierdirk, to Discuss Best Practices for Developing and Implementing the Right Monitoring Framework
NORTHBROOK, IL, November 6, 2014 – INOC, a 24×7 Network Operations Center (NOC) and global provider of outsourced NOC monitoring, reporting and support services, today announces that its Senior Director of Business Services, Art Meierdirk, has been selected to speak at the Remote Monitoring & Control 2014 Conference in Las Vegas, NV.
Remote Monitoring & Control 2014 will be held November 5-7, 2014 and covers the latest advancements for monitoring and managing distributed equipment and facilities via recent developments in SCADA, remote networks (wireless and wired), security (cyber and physical), automation, on-site and back-up power, Machine-to-Machine (M2M) applications, and other technologies which allow for management of remote assets.
Mr. Meierdirk will speak on November 7, 2014 at 2:15 PM about “Best Practices for Developing and Implementing the Right Monitoring Framework”, which is included in the conference track “Selecting the Right Monitoring System for Your Application”. This session will review the critical role of Network Operations Centers (NOCs), the central locations from which an organization supports its network infrastructure and can detect and resolve infrastructure incidents and improve network reliability and accountability.
The presentation will explore the role of the monitoring system and a service management framework in NOC operations including best practices for obtaining robust, real-time outage management; providing operational visibility across support processes; reducing the number and duration of sustained network outages; increasing operational efficiency and cutting costs of distributed asset maintenance; improving customer satisfaction; and repurposing IT staff to focus on projects. Following Mr. Meierdirk’s presentation, attendees will have a deeper understanding of the role of the NOC and remote monitoring systems, which when properly implemented can result in significant cost savings from improved staff efficiency, reduced resolution time and an enhanced end-user experience.
INOC combines state-of-the-art software technology, highly resilient and redundant NOC infrastructure, proven processes and expert technical staff to improve uptime, availability and performance of customer networks, servers and applications. INOC’s 24×7 NOC Services offer real-time monitoring of critical infrastructure components as well as rapid incident response and resolution; extensive reporting capabilities, providing 24×7 visibility into infrastructure support activity; and operations runbook development, detailing comprehensive and client-specific operational support processes for Incident Management, Problem Management and Change Management.
To learn more about INOC, visit INOC.COM.
INOC is an ISO 27001:2013 certified 24×7 NOC and an award-winning global provider of technology infrastructure monitoring, reporting and support services for communication service providers and enterprises. From a primary NOC in Madison, WI, and a Disaster Recovery NOC near Chicago, IL, INOC’s 24×7 staff provides a hands-on approach to incident resolution. INOC proactively processes critical technology support issues and delivers timely information to improve the uptime, availability and performance of applications, servers and networks. A client web portal, NOCVIEW4, provides extensive reporting capabilities and visibility into infrastructure monitoring and support activity in real-time. INOC cost-effectively integrates 24×7 NOC support into a client’s existing support operation to deliver greater uptime. For more information on INOC and its services, email firstname.lastname@example.org or call +1-877-NOC-24X7 (+1-877-662-2497). You will also find additional information on our website, INOC.COM, or by following INOC on Twitter, LinkedIn and Google+.
iMiller Public Relations for INOC
Tel: +1 866 307 2510