Originally posted to Top Operator.org by Dan Baker,
One of the hardest things in the comms business is getting efficiency out of network operations.
Given the big investments and complexity in telecom networks, operators tend to throw money, people, and tools at their network operations center (NOC) on the better-safe-than-sorry theory.
Yet operators who fail to trim the cost/performance in their NOCs are crowding out vital funds for network expansion, sales, and customer support.
Magnifying the challenge of NOC efficiency is that consistent benchmarks are hard to come by because networks vary greatly by type, equipment, scale, and configuration.
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