Our Customers

INOC Case Study:
NOC Services for the Radiological Society of North America (RSNA)

Customer
The Radiological Society of North America (RSNA) is the premier professional association dedicated to science and education in radiology. With headquarters in Oak Brook, Illinois, RSNA was founded in 1916 and currently has more than 40,000 members from around the world.

Challenge
Provide critical NOC services for RSNAnet, a temporary network built every year to support RSNA's Annual Meeting at McCormick Place in Chicago. Designed with equipment from Force 10, Extreme, Cisco, ADVA, Meru, Packeteer, Fortinet and TippingPoint, the complex 10-Gigabit Ethernet network spans 85 closets across three buildings.

62,000 attendees and 750 exhibitors use the network at the six-day conference to view and exchange radiological images, show medical equipment interoperability, access exhibit information, participate in web-based courses, exchange emails and surf the Web.

The goal is to maintain 100% network availability during conference hours of 7:00 AM to 10:00 PM.

Solution
INOC provided the following services to meet the challenge:

• 24x7 NOC Service
• 24x7 Service Desk
• 24x7 Monitoring
• Incident & Problem Management
• Managed Security Service
• SLA Monitoring Service

Additionally, INOC provided the following customizations:

• Developed highly effective notification and escalation procedures between the NOC, RSNA IT staff, McCormick Place IT staff and equipment vendors.
• Implemented custom reporting to track in real-time the number of wireless users at various locations across the convention center.

Results
“Dependability and quality of service are key priorities for RSNAnet, one of the world's largest temporary networks that runs during RSNA's week long annual meeting. For eight years, INOC has operated and monitored RSNAnet with zero downtime. INOC does a fantastic job of delivering this service and making it completely transparent to our more than 750 technical exhibitors and 62,000 attendees.”

Steve Drew
Assistant Executive Director
Radiological Society of North America (RSNA)