Custom NOC Services for Service Providers
Build Confidence through Unparalleled Network Performance
In a tough economy, service providers - and the value they provide for the money - are being scrutinized and held to higher standards than ever before by enterprise IT teams. The businesses that thrive and build customer loyalty do so by getting back to the basics: reliability, confidence, and flawless customer service.
Your customers expect - and need - their network performance to be uninterrupted. They need data services that are available and reliable, and upheld to the specifications of the Service Level Agreement, 24x7. They need visibility into their data and/or voice infrastructure with real-time reporting to identify problems the instant they arise - to expedite resolution.
So, offer your customers that level of trust and service - in a fully branded, easy to navigate interface.
INOC provides NOC service solutions that deliver not only reliability, but also unmatched customer service. Your customers can access a secured, private portal, complete with your company logo and branding, and personalized email and telephone greetings from our NOC professionals, scripted to your specifications.
Need an example? Though every solution is customized to your precise needs, here are some current NOC service solutions we are providing:
Tier 1 NOC, Advanced and Circuit Support
A multi-site collocation facilities provider relies on INOC to monitor its distributed network infrastructure. This collocation company delivers networking solutions to 500 leading telecommunication carriers, ISPs, content providers and enterprises that require access to global networks and exchange information in a secure and reliable environment.
Tier 1 NOC Support and Branded Service
An enterprise-level provider of wholesale private line, MPLS, IP and Metro Ethernet services for businesses nationwide uses INOC’s 24x7 monitoring service to provide real-time reports to customers through a branded web-interface. Complete transparency into the performance of their services is the foundation of their business model. INOC provides the 24x7 monitoring expertise and a private-branded web portal with secure logins to give their customers complete visibility in to all activities and performance issues relative to their service engagements.
Tier 1 NOC, Advanced Support and SLA Management
A top ten Cable MSO delivering transport and Internet services to medium and large-scale businesses uses INOC to monitor its extensive Ethernet and GPON network. Additionally, INOC provides custom network QoS and reporting solutions.
Find out more about our 24x7 NOC Services. Or, contact us today for more information.