Custom NOC Services for Enterprises
Improving enterprise-level uptime - in a challenged economy.
Now more than ever, IT Support teams are being challenged to do more with less. Freezing capital expenses is a quick fix; the more daunting challenge is enhancing performance while keeping operating expenses as low as possible.
Regardless of the industry, achieving 24x7 visibility into your enterprise IT infrastructure will help you identify the critical process and performance improvements that deliver the greatest return on investment.
“Death by pager”, 24x7 internal support, and typical outsourcing solutions are all options, but none of these provide the value, range of functionality, integration and results of a custom 24x7 NOC solution from INOC. Get more “bang for your uptime buck” with INOC.
At INOC, we understand that “one solution” doesn’t fit all. That’s why we offer clients a customized solution that matches their IT Support environment and monitoring needs.
Here are some examples of customized NOC service solutions that INOC currently provides enterprise customers:
Network, Web Services and Media Stream Monitoring
A large webcast provider - delivering full-service and self-service solutions to more than 1,000 companies - uses INOC to monitor their network, various web services, and audio and video streams 24x7. INOC’s dual NOCs monitor this infrastructure, manage alerts and follow the customer specified escalation procedures to effectively engage the company’s Tier 3 support specialists in Incident and Problem Management. This webcasting provider prides itself on offering a comprehensive solution that is user-friendly - so high reliability and availability are critical.
Network, Server Monitoring and Third-Party Circuit Support
A privately owned manufacturer of enameled metals uses INOC to monitor its Cisco-based LAN / WAN and Windows / HP-UX server environment across multiple locations. In addition, INOC monitors their AT&T-provided WAN and works with AT&T to resolve circuit issues. While INOC watches their network, the manufacturer can focus on innovating products and maintain their service leadership within this specialty market.
Tier 1 NOC and Advanced Support
A global industry association, dedicated to healthcare information and management system issues, uses INOC to provide 24x7 monitoring of its IT infrastructure - network, security, servers. Additionally, they utilize INOC’s Advanced Support specialists to resolve OSPF, BGP and MPLS issues. This association serves more than 20,000 members and has multiple locations across the globe.
Tier 1 NOC Support and Custom Reporting
A top three public transportation system in the U.S. relies on INOC to provide 24x7 monitoring of its extensive IT infrastructure as well as provide circuit support. With more than a million passengers relying on this public transit system for transportation everyday, reliability is extremely important. INOC provides Incident Management services, third-party circuit support, and customized web portal and reporting solutions.
With INOC, you don’t have to sacrifice functionality or customization to get cost-effective 24x7 monitoring and reporting. Depending on your IT environment, INOC can have a custom NOC solution up in running 2-8 weeks. Find out more about our 24x7 NOC Services. Or, contact us today to get started.