News & Events
Practical Information on Support Services for Cable Business Customers Presented at NCTA
ATLANTA, Georgia, Apr. 9-12, 2006 - INOC, a provider of NOC services to Cable companies, presented practical information on supporting Cable Business customers at the Cable industry's annual event, NCTA's 55th Annual Convention and International Exposition, April 9-11, 2006, in Atlanta, Georgia. iNOC was part of the CTAM BizNet pavilion.
iNOC discussed ways to provide high-quality support for Cable Business customers, including:
- End-to-end NOC services across business markets/regions and multiple network providers
- End-to-end SLA management and reporting, including Availability, MTTR, and QoS parameters such as Latency, Jitter, Packet Loss
- NOC services for Business customers' internal IT infrastructure
- Managed Security services for Business customers, both Commercial and Enterprise
These services provide a powerful way to increase revenue from all business customers without increasing capital expense. During the NCTA "Cable's Business Services: Time to Unleash a Gusher" session, moderated by CTAM's Char Beales, these same customer network support services were identified as key revenue opportunities for 2006 and beyond.
About INOC
INOC is a 24x7 NOC and global provider of outsourced NOC monitoring and reporting services for enterprises and carriers. From a primary NOC in Madison, Wis., and a Disaster Recovery NOC near Chicago, Ill., our 24x7 staff provides a hands-on approach to problem resolution. INOC proactively processes critical IT support issues and delivers timely information to improve the uptime, availability and performance of applications, servers, and networks. A proprietary web portal, iMonitor QuickView, provides extensive reporting capabilities and visibility into IT infrastructure monitoring and support activity in real-time. INOC cost-effectively integrates 24x7 NOC support into a client’s existing IT operation to deliver greater uptime.
###
For more information on INOC and its services, send an email to info@inoc.com or call (877) NOC-24X7 (877-662-2497). You will also find additional information at our website, www.inoc.com.