News & Events
INOC Publishes White Paper on How to Empower IT Support Managers
Analysis Concludes Adoption of a Tier 1 NOC Can Improve Productivity and Uptime
Northbrook, Ill., April 29, 2008 – INOC, a global network operations center (NOC) monitoring and reporting solutions company, today announced that it will make available a new white paper entitled, “Empowering the IT Support Manager: Improving Productivity and Uptime with a Tier 1 NOC.”
The included analysis illustrates how a tiered support structure containing a 24x7 Tier 1 NOC can help IT Support Managers cost-effectively address their needs by leveraging lower-cost first-level support. Results from INOC’s study showed that 65% of IT Support activities can be performed by first-level support staff.
Prasad Rao, chief operating officer and author of the white paper, shows enterprises and service providers the value of differentiating IT support activities based on skill level and the benefits of using a NOC to handle first-level support.
Topics covered in the white paper include:
1) Analysis of IT Support Activities
--Monitoring Events from IT Infrastructure
--Managing Support Requests from End Users
--Managing Incidents Resulting from Events and Support Requests
--Maintaining Documentation and Managing Patches, Configurations and Changes
--Reviewing Periodic Service Reports
2) Overview of Tiered IT Support Structure
--Tier 1 NOC – Central to IT Support
--Benefits of Utilizing a 24x7 Tier 1 NOC Service
--Considerations for Building a 24x7 Tier 1 NOC
To download a copy of the white paper, please visit:
http://www.inoc.com/library/white-papers.php
About INOC
INOC is a 24x7 NOC and global provider of outsourced NOC monitoring and reporting services for enterprises and carriers. From a primary NOC in Madison, Wis., and a Disaster Recovery NOC near Chicago, Ill., our 24x7 staff provides a hands-on approach to problem resolution. INOC proactively processes critical IT support issues and delivers timely information to improve the uptime, availability and performance of applications, servers, and networks. A proprietary web portal, iMonitor QuickView, provides extensive reporting capabilities and visibility into IT infrastructure monitoring and support activity in real-time. INOC cost-effectively integrates 24x7 NOC support into a client’s existing IT operation to deliver greater uptime.
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For more information on INOC and its services, send an email to info@inoc.com or call (877) NOC-24X7 (877-662-2497). You will also find additional information at our website, www.inoc.com.