News & Events

INOC Introduces 24x7 Infrastructure Support for Wireless Market

New NOCview2 portal brings visibility at every stage of wireless operations

Northbrook, IL and Las Vegas, NV - March 23, 2009- INOC, a 24x7 Network Operations Center (NOC) and global provider of outsourced NOC monitoring and reporting services for enterprises and carriers, today announced the availability of NOCview2 , a custom web portal that provides cross-infrastructure operational visibility for customers of INOC’s outsourced NOC monitoring services. NOCview2, a component of INOC’s iMonitor NOC Services platform, provides complete visibility into networks’ wireless technology support, ensuring uninterrupted operations, capacity and performance management and SLA management. INOC will be demonstrating NOCview2 at CTIA, April 1-3, 2009, Booth #1378.

The NOCview2 is a secure web dashboard that provides 24x7 visibility and on-demand data on INOC’s NOC activity. In addition to its superior monitoring capabilities, NOCview2 allows wireless companies and operators to privately brand and customize the dashboard to fit their corporate brand.

NOCView2 highlights include:
-Shows all active tickets, current resolution status, notifications
-Speeds escalations and supports communications
-Provides an historical archive of closed tickets
-Consolidated, intuitive view of alarms and other events
-Provides usage and performance trends over time
-Shows device configuration archive and library
-Monitors all network and IT assets
-Provides standard and customized reporting
-Includes troubleshooting tools

NOCview2, a component of INOC’s iMonitor NOC Services platform, is built to manage carrier and enterprise technology infrastructures. Together with iMonitor, NOCview2 marks an important step for INOC as a support provider to the wireless ecosystem, providing operational visibility into application platforms, network and security infrastructure, DAS, and backhaul networks.

iMonitor’s flexible platform allows INOC to develop custom extensions in response to its clients’ technology support and reporting needs. 24x7 high-availability infrastructure support is available at every point in the wireless ecosystem with INOC’s carrier-class NOC services. To meet the needs of each client, INOC provides custom integration of its iMonitor platform and the NOCview2 web portal. This technology integration support enables INOC to quickly define and implement a comprehensive monitoring solution for non-standard technologies.

“Downtime in today’s network operations is unacceptable and customers expect their carriers to provide the highest levels of service and availability,” said Prasad Ravi, CEO of INOC. “iMonitor and NOCview2 are designed to allow us to run efficient and effective NOC operations while giving our customers the visibility they need to make intelligent decisions for running and managing their technology infrastructure with maximum uptime.”