News & Events
Survey Shows Circuit Problems, Limited IT Support Chief Obstacles to Uptime
24x7 Network Operations Center Monitoring Can Boost Uptime of Wireless, Carrier Technology Infrastructure
Northbrook, IL - April 28, 2009 - Circuit outages, power interruptions and limited internal support resources constitute the greatest risks to service delivery for wireless technology and services companies, according to a survey conducted by INOC, a 24x7 Network Operations Center (NOC) and global provider of outsourced NOC monitoring and reporting services for enterprises and carriers, during the CTIA Conference in early April.
Nearly 50 percent of survey respondents identified circuit problems as the number-one reason for network, infrastructure or service outages. Circuit outages may originate in network design, equipment and cable quality, and environmental conditions including cable cuts. Just under 30 percent ranked power outages a culprit in wireless downtime.
The survey also looked at factors affecting recovery from outages. Sixty percent of those surveyed cited limited support resources as the biggest barrier to reducing mean-time-to-repair. Lack of visibility into infrastructure problems was also cited as an issue.
“The ability to pro-actively detect a problem circuit and the subsequent management of the outage plays a significant role in reducing the service impact from the outage,” said Prasad Ravi, CEO of INOC. “In addition, most wireless operators and enterprise organizations are not hiring additional resources to support their expanded subscriber base or increasing technology infrastructure, which can greatly impact mean-time-to -repair.”
Fifty-five percent of respondents have in-house NOCs, with an additional 40 percent relying on an outsourced NOC or combination in-house/outsourced solution.
For more information on INOC’s wireless uptime survey, listen to the podcast of INOC's CEO Prasad Ravi and Wendie Larkin of Topaz Partners discussing the results.
Media Contact:
Topaz Partners
Wendie Larkin
wlarkin@topazpartners.com
(781) 404- 2411
About INOC
INOC is a 24x7 NOC and global provider of outsourced NOC monitoring and reporting services for enterprises and carriers. From a primary NOC in Madison, Wis., and a Disaster Recovery NOC near Chicago, Ill., our 24x7 staff provides a hands-on approach to problem resolution. INOC proactively processes critical IT support issues and delivers timely information to improve the uptime, availability and performance of applications, servers, and networks. A proprietary web portal, iMonitor QuickView, provides extensive reporting capabilities and visibility into IT infrastructure monitoring and support activity in real-time. INOC cost-effectively integrates 24x7 NOC support into a client’s existing IT operation to deliver greater uptime.
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For more information on INOC and its services, send an email to info@inoc.com or call (877) NOC-24X7 (877-662-2497). You will also find additional information at our website, www.inoc.com.