News & Events
Network Outages at Airlines, Cloud Providers, Stock Exchanges Beg Question: What Companies Need to Know After a Network Outage
INOC provides insight about what to do after your network goes down
CHICAGO, IL. USA – July 2, 2009 – INOC, a 24x7 NOC and global provider of outsourced NOC monitoring and reporting services, recently released a podcast regarding how a company should react after experiencing an infrastructure or network outage. In light of United Airline’s computer outage at O’Hare Airport this morning affecting travel for more than 1,000 passengers during one of the busiest holiday travel weekends, IT support managers may be asking themselves how they can avoid service affecting outages and want to know how they can confidently implement corrective action resulting in long-term IT service improvements.
In this podcast, Prasad Ravi, CEO of INOC, discusses this post-mortem process and provides insight into the failure along with steps a company should take to prevent future occurrences. Ravi explains that not only people, but also the proper process are necessary in order to deal with problems when they occur. A few of the talking points Ravi touches on in the podcast include:
- Why it is important to establish the reason a device fails
- How focusing on process can prevent future outages
- Whether IT managers should consider adopting redundant architectures to avoid outages
- How a NOC can benefit the IT infrastructure
Listen to the podcast:
Contacts
Wendie Larkin
Topaz Partners
Phone: 781-404-2411
Email: wlarkin@topazpartners.com
Kathy Menis
INOC
Phone: 847-714-9909 ext. 105
Email: kmenis@inoc.com
About INOC
INOC is a 24x7 NOC and global provider of outsourced NOC monitoring and reporting services for enterprises and carriers. From a primary NOC in Madison, Wis., and a Disaster Recovery NOC near Chicago, Ill., our 24x7 staff provides a hands-on approach to problem resolution. INOC proactively processes critical IT support issues and delivers timely information to improve the uptime, availability and performance of applications, servers, and networks. A proprietary web portal, iMonitor QuickView, provides extensive reporting capabilities and visibility into IT infrastructure monitoring and support activity in real-time. INOC cost-effectively integrates 24x7 NOC support into a client’s existing IT operation to deliver greater uptime.
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For more information on INOC and its services, send an email to info@inoc.com or call (877) NOC-24X7 (877-662-2497). You will also find additional information at our website, www.inoc.com.