Having built NOC operations with the best reputation in the Enterprise, Service Provider and OEM markets, INOC provides best practices consulting for designing and building new NOCs and helps existing NOCs significantly improve the support provided to their customers.
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NOC Design services include:
- Requirements analysis for greenfield NOC deployments
- Assessment of current NOC operations
- Buildout and optimization services
INOC’s approach to high-quality support is based on alignment and integration between various functions of NOC support operations. With an understanding of the customer’s internal and external support requirements, support expectations, SLAs, security, business continuity, and other requirements, the NOC Design team provides a blueprint for a tiered organization structure, including, hiring, training and managing people, and a standardized framework such as ITIL for implementing and managing processes and procedures. With existing or new tools and integrations, we help define appropriate workflow and ensure you have good operational visibility with detailed reports and metrics to run the NOC effectively and efficiently. NOC Design services also include implementation of Continual Service Improvement, Quality Control and Quality Assurance processes, critical to a successful NOC operation.