SLA Monitoring
Deliver on the service you promised.
Even if you could guarantee that your network is available 100% of the time, wouldn't you still wonder how well it is performing?
If you are a Service Provider, your customers demand rapid response to service issues and want proof of your service delivery. If you are an Enterprise IT organization, your users demand consistent application service levels - for VoIP, video conferencing, and key business applications - with instant problem-source pinpointing. Perhaps you just need to be 100% sure your Service Provider is delivering what you were promised.
Now, you can.
INOC's SLA Monitoring service monitors and reports on network quality parameters in addition to network service availability, so you don't have to. We've integrated our standard 24x7 NOC Services with a wide range of network demarcation and edge devices. The results? Carrier-class service assurance for your LAN and WAN.
Our SLA Monitoring can optimize your service, reporting and notifying on the following:
- Latency
- Jitter
- Packet Loss
- Network Availability
- Mean Time to Repair (MTTR)
INOC monitors these parameters to quickly and effectively manage SLA violations before they become customer-affecting issues, significantly reducing Help Desk call volume and improving your customer satisfaction.
For more information about our SLA Monitoring service, download our INOC Service PDF, or contact us today.