Whitepaper: Empowering the IT Support Manager

A well-organized IT infrastructure support system can help enterprises and service providers improve IT staff productivity and retention while simultaneously increasing uptime and providing a better end-user experience. The use of a tiered support structure containing a 24×7 Network Operations Center (NOC) can help IT Support Managers cost-effectively address their IT support needs by leveraging lower-cost first-level (Tier 1) support.

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