From NOC engineers on up, every member of your team requires an efficient framework to analyze network data and resolve issues quickly.
Management needs to capture metrics dynamically to improve support efficiency. Leadership requires clear visibility and actionable insight into network operations to execute.
Download this free white paper to learn how to overcome the top challenges in running a successful NOC.
About the white paperHere’s the main idea.
The NOC provides the foundation for an effective and scalable technical support operation, which is critical in today’s “always-on” environment. Yet, most NOCs, in both the service provider and enterprise markets, fail to deliver the desired service levels while consuming significant management and financial resources.
The biggest reason for this failure is that companies don't have an authoritative blueprint to follow — one that outlines the aspects of a successful NOC based on company strategy, technology infrastructure, tools, and service requirements. However, this is just one of many number common challenges in running an efficient and effective NOC.
In this white paper, we identify the ten challenges we see NOCs encounter most often and provide useful insight into addressing each of them.