Jim has over 30 years of experience in network and systems design, and global critical infrastructure deployments. Prior to joining INOC, Jim was the Director of Operations at the Internet Systems Consortium, where he led the team operating F-Root, a worldwide anycast cluster providing critical Internet infrastructure as one of the 13 global DNS root servers. Previously, he was a Principal Consultant at DeepDive Networks and an IP Architect at Woven Systems, which was later acquired by Fortinet. Jim has also served as a Solutions Architect at Netzwert AG, a Senior Research Scientist at Nortel Networks, and a Lead Engineer at Interop, where he designed, built and managed the InteropNet. He works with IETF, where he authored a number of RFCs. In addition, he leads the IETF NOC Team, designing and delivering the network that powers the IETF. He is active with NANOG, DNS-OARC, RIPE, and ICANN.

Eric manages NOC operations and has experience supporting a wide variety of clients in a 24x7 environment. He has expertise in identifying opportunities for process improvement in the NOC and implementing them at scale. He is a graduate of the University of Wisconsin, Madison.

Ben has been designing, deploying, and supporting high-availability enterprise networks for 19 years. He has implemented automation solutions for managing and operating physical and virtual devices within networks. Ben manages INOC’s high-availability infrastructure both in the cloud and data centers.