Jim has over 30 years of experience in network and systems design, and global critical infrastructure deployments. Prior to joining INOC, Jim was the Director of Operations at the Internet Systems Consortium, where he led the team operating F-Root, a worldwide anycast cluster providing critical Internet infrastructure as one of the 13 global DNS root servers. Previously, he was a Principal Consultant at DeepDive Networks and an IP Architect at Woven Systems, which was later acquired by Fortinet. Jim has also served as a Solutions Architect at Netzwert AG, a Senior Research Scientist at Nortel Networks, and a Lead Engineer at Interop, where he designed, built and managed the InteropNet. He works with IETF, where he authored a number of RFCs. In addition, he leads the IETF NOC Team, designing and delivering the network that powers the IETF. He is active with NANOG, DNS-OARC, RIPE, and ICANN.
Eric manages NOC operations and has experience supporting a wide variety of clients in a 24x7 environment. He has expertise in identifying opportunities for process improvement in the NOC and implementing them at scale. He is a graduate of the University of Wisconsin, Madison.
Ben has been designing, deploying, and supporting high-availability enterprise networks for 19 years. He has implemented automation solutions for managing and operating physical and virtual devices within networks. Ben manages INOC’s high-availability infrastructure both in the cloud and data centers.
Infrastructure issues prevent you from focusing your attention where it's needed most: innovating and growing your business. Without an effective NOC, persistent support issues lead to expensive project delays, endless stress, and serious vulnerabilities that threaten your business.
Our NOC solutions enable you to meet demanding infrastructure support requirements and gain full control of your infrastructure's technology, support and operations.
Need us 24x7? Our NOC support services are tailored to meet the needs of your technology environment and operational workflow across all support areas.
We diligently assess internal and external support requirements and draw on operational best practices to provide tiered organization structures, define appropriate workflows, and provide full operational visibility into your infrastructure and support.
INOC combines end-to-end technical and operational expertise into an outstanding service package. They supported a complex optical network connecting multiple data centers with a level of organization and process efficiency that was impressive. Turnup was streamlined, painless, and transitioned smoothly into excellent ongoing 24x7x365 support.
INOC plays a vital role in keeping our enterprise infrastructure up and our stress levels way down. This level of NOC support doesn’t just lead to faster resolution times—it enables us to be proactive in preventing issues. I’d recommend their platform to any organization that needs a dependable support partner.