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Jim Martin


Jim has over 30 years of experience in network and systems design, and global critical infrastructure deployments. Prior to joining INOC, Jim was the Director of Operations at the Internet Systems Consortium, where he led the team operating F-Root, a worldwide anycast cluster providing critical Internet infrastructure as one of the 13 global DNS root servers. Previously, he was a Principal Consultant at DeepDive Networks and an IP Architect at Woven Systems, which was later acquired by Fortinet. Jim has also served as a Solutions Architect at Netzwert AG, a Senior Research Scientist at Nortel Networks, and a Lead Engineer at Interop, where he designed, built and managed the InteropNet. He works with IETF, where he authored a number of RFCs. In addition, he leads the IETF NOC Team, designing and delivering the network that powers the IETF. He is active with NANOG, DNS-OARC, RIPE, and ICANN.

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Eric Idler

Senior NOC Manager

Eric manages NOC operations and has experience supporting a wide variety of clients in a 24x7 environment. He has expertise in identifying opportunities for process improvement in the NOC and implementing them at scale. He is a graduate of the University of Wisconsin, Madison.

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Ben Ludeman

Director of Technical Operations

Ben has been designing, deploying, and supporting high-availability enterprise networks for 19 years. He has implemented automation solutions for managing and operating physical and virtual devices within networks. Ben manages INOC’s high-availability infrastructure both in the cloud and data centers.

Overcome the support challenges that stand in the way of business

Infrastructure issues prevent you from focusing your attention where it's needed most: innovating and growing your business. Without an effective NOC, persistent support issues lead to expensive project delays, endless stress, and serious vulnerabilities that threaten your business.

Our NOC solutions enable you to meet demanding infrastructure support requirements and gain full control of your infrastructure's technology, support and operations.

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NOC Support Services

Need us 24x7? Our NOC support services are tailored to meet the needs of your technology environment and operational workflow across all support areas.

We're always there when you need us.

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NOC Operations Consulting

We diligently assess internal and external support requirements and draw on operational best practices to provide tiered organization structures, define appropriate workflows, and provide full operational visibility into your infrastructure and support.

Work with our NOC experts to identify meaningful metrics and develop detailed workflows for top NOC performance.

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Unlock the full potential of your infrastructure and keep it running 24x7