Infrastructure issues prevent you from focusing your attention where it's needed most: innovating and growing your business. Without an effective NOC, persistent support issues lead to expensive project delays, endless stress, and serious vulnerabilities that threaten your business.
We help you take control of your infrastructure support through a suite of NOC solutions designed to meet the specific needs of your technology environment and operational workflow. Whether we're supporting you from our 24x7 NOC locations or optimizing and designing your on-site NOCs, proactively monitoring, detecting, and measuring the service availability and performance of your infrastructure and support operations is key to high-quality support. Comprehensive network, server, and application monitoring and a powerful operational framework deliver detailed metrics and visibility, enabling our or your monitoring teams to react quickly and optimize for peak support execution.
Over-utilized technology staff; Missed opportunities for reducing support costs
Lack of quality; Missed opportunities providing support; Problems reemerge, teams stay reactive
Teams remain blind to issues and opportunities; High costs
Lots of data, but nothing easily actionable; Critical issues missed
Limited focus on staff and their growth; High turnover
Persistent problems continue
Lack of consistency in responsiveness; Slow (or difficult) troubleshooting
Business growth slowed
Our NOC solutions enable you to meet demanding infrastructure support requirements and gain full control of your infrastructure’s technology, support, and operations. Monitor and protect your infrastructure through custom outsourced NOC support and receive industry-leading best practices consulting for designing and building new NOCs or optimizing existing NOCs for optimal performance.
Need us 24x7? Overnight? Just on weekends? Our award-winning outsourced NOC support services provide exactly the level of support you need—when you need it. Focus your attention and resources on revenue-generating projects and leave infrastructure monitoring and management to the team trusted by enterprises, communications service providers, and OEMs to deliver maximum uptime, availability, and performance.Learn More
We diligently assess internal and external support requirements and draw on operational best practices to provide tiered organization structures, define appropriate workflows, and provide full operational visibility into your infrastructure and support. Work with our NOC experts to identify meaningful metrics and develop detailed reports for top NOC performance, whether you need to design a new NOC or optimize your existing one.Learn More
Draw on our deep knowledge and experience to better understand the opportunities for improving your support and develop an operational structure that unlocks its full potential. Learn more about how we run our NOCs and provide expert-level guidance in all areas of NOC support, optimization, design, and build.
With years of experience working in multi-vendor and multi-technology environments, our engineers know what it takes to keep our clients up and running 24x7. Learn how we provide technical expertise to enterprises, service providers, and OEMs, or explore our technical capabilities in specific areas of infrastructure.
INOC has provided an incredible level of NOC support for our critical Public Safety and Public Transportation clients that have large and complex network, server, and application environments. INOC provides our field service teams with more intelligent alerting that allows us to resolve problems much quicker and keep critical infrastructure running 24x7. Trending capacity and forecasting is also important to our clients. INOC's services allow us to help our clients budget capital improvements more appropriately. Our partnership has spanned twelve years and we’re continuing to expand services to date.
We really value the INOC team's understanding of NOC support and operations and their ability to support our growing customer base and requirements. They’ve understood and accommodated our changing needs in a way that encourages growth and expansion.
INOC combines end-to-end technical and operational expertise into an outstanding service package. They supported a complex optical network connecting multiple data centers with a level of organization and process efficiency that was impressive. Turnup was streamlined, painless, and transitioned smoothly into excellent ongoing 24x7x365 support.
INOC plays a critical role in protecting vital terrestrial and subsea networks that demand the very best in monitoring. To us, an issue left undetected can compound into a multi-million-dollar fix. INOC’s expertise and responsiveness have become indispensable for our clients who rely on these networks. Notifications are escalated exactly where they need to go and we can meet virtually any reporting demand our clients bring to us.
Whether your focus is outsourcing NOC support or improving internal NOC operations, the scope and depth of our services are customized to your requirements—making onboarding and partnership clear, structured, and comfortable for everyone. Once we fully understand the opportunities for maximizing the power and performance of your infrastructure support, we'll guide you through each step of the way.
Following clearly outlined steps, our team walks you through the process to turn up your outsourced NOC.
We provide recommended tactical steps for improving the effectiveness and efficiency of your NOC through our assessment framework.
We understand that infrastructure support is vital to your organization's success. No matter what NOC solution fits your infrastructure support needs, we provide you the comfort and confidence that comes with fast, effective issue resolution, 24x7 support, and the full visibility needed to achieve peak performance and stay competitive.