“INOC has provided an incredible level of NOC support for our critical Public Safety and Public Transportation clients that have large and complex network, server, and application environments. INOC provides our field service teams with more intelligent alerting that allows us to resolve problems much quicker and keep critical infrastructure running 24x7. Trending capacity and forecasting is also important to our clients. INOC’s services allow us to help our clients budget capital improvements more appropriately. Our partnership has spanned twelve years and we’re continuing to expand services to date.”
"INOC’s willingness to be flexible and help customize the engagement while also making recommendations about the support function, in general, were huge motivators for our client. INOC was willing to start slow and gradually transition them from having dedicated hands to shared services for us over the course of two or three years. That’s something no other partner was willing to do. Rather than forcing the client into their own processes, INOC took the time to understand what the problem was, who the people were, what outcome they were looking for, and then craft a custom solution that wasn’t a seismic change for the engineers. Some of the process improvements were made more comfortably over time."
“[A] big motivator for working with INOC was its ability to navigate the interpersonal dynamics of a massive enterprise. Our client had multiple CTOs, CIOs, and about two dozen IT SVPs. INOC was able to galvanize all these stakeholders by demonstrating real thought leadership in their discipline. They could show what’s likely coming in two or three years in terms of automation and machine learning—and how DevOps was going to play into support. That was super important to our client.”