Technical Expertise

Our NOC services are customized to fit your technology environment. Learn how we bring years of experience working with multi-vendor and multi-technology networks to keep organizations up and running, 24x7.

Who we help Areas of expertise
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Feel confident knowing your infrastructure is in good hands

While we employ a wide array of cutting-edge technology and sophisticated operational tools, it’s our depth of knowledge that makes the difference. With decades of experience in infrastructure monitoring and engineering—and with thousands of mission-critical decisions under our belts—we’re uniquely equipped to understand the technical elements within your IT environment and satisfy the ever-changing infrastructure support demands among enterprises, service providers, and OEMs.

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“We really value the INOC team’s understanding of NOC support and operations and their ability to support our growing customer base and requirements. They’ve understood and accommodated our changing needs in a way that encourages growth and expansion.”

Adtran logo Joe Phelan, Vice President, Customer Service
Adtran

“INOC combines end-to-end technical and operational expertise into an outstanding service package. They supported a complex optical network connecting multiple data centers with a level of organization and process efficiency that was impressive. Turnup was streamlined, painless, and transitioned smoothly into excellent ongoing 24x7x365 support.”

Digital Realty logo George J. Cornachini, Global Technology Consultant
Digital Reality

We align, integrate, and streamline the technical components of your IT environment with operational best practices informed through years of implementation.

Whether you need to build, improve, or outsource your NOC support operations, we fully understand your internal and external technical support requirements, expectations, SLAs, security and business continuity needs, and other requirements before designing, building, and implementing a NOC solution tailored specifically to meet your infrastructure support needs.

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Free Case Study Large Data Center Company

Learn how INOC built operational capacity and reduced response time for a large data center, colocation, and interconnection provider with more than 20 facilities across the United States.

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Who we help

We assist organizations in overcoming the technical challenges unique to enterprises, service providers, and OEMs. Find your space below and learn how we apply our technical expertise for you.
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Enterprise

We help enterprises paint the complete picture of IT service operation across their organizations and optimize it for both their end-users and their bottom line.

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Service Provider

We help service providers identify and act on every opportunity to empower their customers through exceptional service turnup and operation.

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OEMs

We help OEMs enhance the value of their product offerings with secure, high-quality technical service.

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Explore our areas of technical expertise

Discover how we apply decades of experience to reveal every opportunity for enhancement within your technology environment and achieve optimal performance and availability through award-winning NOC support.

Network

We ensure reliable and uninterrupted service for network providers of all sizes. Our 24x7 NOC team keeps you online and your customers happy. From equipment failures to fiber cuts, our experts have detected and quickly resolved thousands of service disruptions for network providers.

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Cloud

Bring your cloud infrastructure into clear, actionable view. We help you track configuration states and correlate those changes to potential impacts on your host and application performance as you scale applications and evolve your infrastructure.

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Servers

Need experienced server support? We deliver a number of server and application monitoring capabilities, including SMTP, POP, IMAP, HTTP(s), MySQL, SSH, Telnet, and more.

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Databases

Manage the health of your databases by detecting errors, failures, and response issues. Our database experts run scripts, test queries, and collect and review logs to isolate database issues for effective resolution.

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Applications

Our dynamic application monitoring technology tracks web responses, actual transactions, and application health—isolating them to the source, whether from physical and virtual servers or database queries.

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Layer 0, 1, 2, 3

Get deep NOC expertise across all layers of networking systems.

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SD-WAN, SDN, NFV

We've been actively supporting SD-WAN, SDN, and NFV in the service provider space for years, including most major solutions, such as Viptela, Meraki, and VMware, among others. 

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Carrier Support

Our carrier support services cover a wide range of needs in pursuit of quick issue resolution best suited for a 24x7 NOC.

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Span Management

We contact carriers on OEMs' behalf, pursuing those carriers to issue resolution.

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Field Support

We work with OEMs’ dispatch partners to facilitate field support—creating the dispatch ticket through the field support partner and working closely with them and the logistics department to coordinate TAC access for part delivery.

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Product Management

We provide product support for major OEMs—establishing a desirable support layer between the OEM and customers to receive and resolve a range of technical issues, 24x7.

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Dive into our resources

  • Get a clear and concise introduction to outsourced NOC support in our definitive guide.
  • Learn three factors to consider when deciding to outsource or not in our handy decision guide.
  • Learn the difference between NOC managed services and outsourced NOC support in our quick-guide.
  • Get an introduction to outsourced NOC staffing models in our staffing guide.
  • Take a look at our onboarding process and what to expect if you turn up support with us.
  • Learn the critical utilization metrics and KPIs NOCs often miss in our latest blog post.
  • Explore a few best practices in our guide to ITIL incident management.
  • Start improving MTTR and MTBF in your optical networks with our eight tips.
  • Get some unique perspectives on managing cloud infrastructure in our blog post.
  • Learn the difference between NOC managed services and outsourced NOC support in our quick-guide.
  • See how we helped AT&T Business grow its VA Hospital guest wi-fi program and reduce ticket resolution times by 35% in our case study.

Get in touch with us

Have questions? Want to discuss a possible engagement? We’re here to help you find your optimal NOC solution.

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Become an INOC VISION Partner

Need to deliver 24x7 NOC support to your customers? Become an INOC VISION Partner and get the NOC capabilities you need at a fraction of the cost and complexity.

Become a partner

Let’s Talk NOC

Use the form below to drop us a line. We'll follow up within one business day.

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