microwave networks

Microwave

Your microwave networks need a NOC that can quickly respond to problems and diagnose critical operational parameters. We do it every day (and night).

Identify and resolve microwave network issues quickly and completely

Whether you are backhauling traffic on your microwave network or supporting low-latency financial customers during trading hours, you need a support team who has broad experience and expertise throughout microwave network support. We track weather patterns, look for power issues, detect RF path failures, and plan for other potential problems.

Our NOC takes corrective action remotely and dispatches client or third-party field personnel as needed for on-site resolution. We've developed extensive support expertise across a variety of microwave OEM equipment and incorporated this knowledge into NOC training modules, troubleshooting processes, and service restoration procedures.

Explore our technical expertise and capabilities

"INOC has provided an incredible level of NOC support for our critical Public Safety and Public Transportation clients that have large and complex network, server, and application environments. INOC provides our field service teams with more intelligent alerting that allows us to resolve problems much quicker and keep critical infrastructure running 24x7. Trending capacity and forecasting is also important to our clients. INOC's services allow us to help our clients budget capital improvements more appropriately. Our partnership has spanned twelve years and we’re continuing to expand services to date."

SDI logo Tim Portokalis, Vice President
SDI Presence

"We really value the INOC team's understanding of NOC support and operations and their ability to support our growing customer base and requirements. They’ve understood and accommodated our changing needs in a way that encourages growth and expansion."

ADVA logo Joe Phelan, Vice President, Customer Service
ADVA Optical

"INOC combines end-to-end technical and operational expertise into an outstanding service package. They supported a complex optical network connecting multiple data centers with a level of organization and process efficiency that was impressive. Turnup was streamlined, painless, and transitioned smoothly into excellent ongoing 24x7x365 support."

Digital Realty logo George J. Cornachini, Global Technology Consultant
Digital Realty

Dive in to our resources

  • Get a clear and concise introduction to outsourced NOC support in our definitive guide.
  • Learn three factors to consider when deciding to outsource or not in our handy decision guide.
  • Learn the difference between NOC managed services and outsourced NOC support in our quick-guide.
  • Get an introduction to outsourced NOC staffing models in our staffing guide.
  • Take a look at our onboarding process and what to expect if you turn up support with us.
  • Learn the critical utilization metrics and KPIs NOCs often miss in our latest blog post.
  • Explore a few best practices in our guide to ITIL incident management.
  • Start improving MTTR and MTBF in your optical networks with our 8 tips.
  • Get some unique perspectives on managing cloud infrastructure in our blog post.
  • Learn the difference between NOC managed services and outsourced NOC support in our quick-guide.
  • See how we helped AT&T Business grow its VA Hospital guest wi-fi program and reduce ticket resolution times by 35% in our case study.
  • Learn how we helped SDI Presence reduce ticket volume by 50% and increase monitoring accuracy by 25% for critical infrastructure customers in our case study.

Get in touch with us

Have questions? Want to discuss a possible engagement? We’re here to help you find your optimal NOC solution.

Contact Us

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Need to deliver 24x7 NOC support to your customers? Become an INOC VISION Partner and get the NOC capabilities you need at a fraction of the cost and complexity.

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