We've been actively supporting SD-WAN, SDN, and NFV in the service provider space for several years, including most major solutions, such as Viptela, Meraki, and VMware, among others. 

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With SD-WAN, we understand the importance of tracking issues and staying on top of carrier-related items, including any sort of routing issues that could be occurring. With most SD-WAN solutions currently utilizing dual WAN at minimum, we realize that many of the “self-healing” aspects of SD-WAN can be compromised when links go down—making it incredibly important that, as a NOC support provider, we’re quickly able to identify what that issue is and accelerate resolution.

Are we dealing with a BGP peering issue? Are we dealing with a fiber cut? Are we dealing with something going on within a carrier's network that we need to pursue with them to restore that redundancy and the system's operation? We also have the ability to support a variety of overlay items within this space, such as the quality-of-service features that SD-WAN brings, as well as logical connectivity and complex configuration items.

We also provide NFV support—standard network functions that have now been virtualized—to our service providers in much the same way we support a standard physical switch or router. Most of these are supported by golden images. They're running VMs on a server, within a client’s premises, in the cloud, or on white boxes that have VMs running on them that customers can purchase—governed by an orchestrator of some sort.

Central software or applications are typically used to facilitate the management of these VN apps and SD-WAN solutions or their counterparts. We utilize these platforms for management as well as for troubleshooting to quickly investigate and identify, for example, which VMs may be currently down. Perhaps the VM is up and there's an issue within the software that's running on it and affecting the switches. Perhaps a router is having issues. Whether it’s port mappings, bridges, or virtual switches that take place from the server to VM component of that, we have a wide breadth of support capabilities.

Explore our technical expertise and capabilities

"We really value the INOC team's understanding of NOC support and operations and their ability to support our growing customer base and requirements. They’ve understood and accommodated our changing needs in a way that encourages growth and expansion."

Adtran logo Joe Phelan, Vice President, Customer Service

"INOC combines end-to-end technical and operational expertise into an outstanding service package. They supported a complex optical network connecting multiple data centers with a level of organization and process efficiency that was impressive. Turnup was streamlined, painless, and transitioned smoothly into excellent ongoing 24x7x365 support."

Digital Realty logo George J. Cornachini, Global Technology Consultant
Digital Realty

Dive into our resources

  • Get a clear and concise introduction to outsourced NOC support in our definitive guide.
  • Learn three factors to consider when deciding to outsource or not in our handy decision guide.
  • Learn the difference between NOC managed services and outsourced NOC support in our quick-guide.
  • Get an introduction to outsourced NOC staffing models in our staffing guide.
  • Take a look at our onboarding process and what to expect if you turn up support with us.
  • Learn the critical utilization metrics and KPIs NOCs often miss in our latest blog post.
  • Explore a few best practices in our guide to ITIL incident management.
  • Start improving MTTR and MTBF in your optical networks with our eight tips.
  • Get some unique perspectives on managing cloud infrastructure in our blog post.
  • Learn the difference between NOC managed services and outsourced NOC support in our quick-guide.
  • See how we helped AT&T Business grow its VA Hospital guest wi-fi program and reduce ticket resolution times by 35% in our case study.

  • Learn how INOC partnered with SDI Presence to reduce ticket volume by 50% and increase monitoring accuracy by 25% for critical infrastructure customers.

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