Meet the growing demands of infrastructure support with industry-leading expertise in all areas of NOC support and operations.
While we employ a wide array of cutting-edge technology and sophisticated operational tools, it’s our depth of knowledge that makes the difference. With decades of experience in infrastructure monitoring and engineering—and with thousands of mission-critical decisions under our belts—we’re uniquely equipped to solve problems, identify opportunities, and design support frameworks that satisfy and very often exceed growing infrastructure support demands among enterprises, service providers, and OEMs.
INOC plays a critical role in protecting vital terrestrial and subsea networks that demand the very best in monitoring. To us, an issue left undetected can compound into a multi-million-dollar fix. INOC’s expertise and responsiveness have become indispensable for our clients who rely on these networks. Notifications are escalated exactly where they need to go and we can meet virtually any reporting demand our clients bring to us.
INOC has provided an incredible level of NOC support for our critical Public Safety and Public Transportation clients that have large and complex network, server, and application environments. INOC provides our field service teams with more intelligent alerting that allows us to resolve problems much quicker and keep critical infrastructure running 24x7. Trending capacity and forecasting is also important to our clients. INOC's services allow us to help our clients budget capital improvements more appropriately. Our partnership has spanned twelve years and we’re continuing to expand services to date.
Learn how INOC built operational capacity and reduced response times for a large data center, colocation, and interconnection provide with more than 20 facilities across the United States.
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Effective NOC support relies on a structured framework that makes communication clear and actionable internally and for you, your customers, and third parties through a common language. Learn how we employ global frameworks built upon ITIL best practices to better serve and communicate with clients across a range of industries and technologies.
Whether you're working to improve an existing NOC or turning up support on our outsourced NOC platform, the first steps of assessment are critical to success. Learn how we’ve developed effective processes that ensure every decision we make is fully informed from day one, whether it's understanding your support requirements before turnup, or evaluating an existing environment from every angle.
Runbooks are critical resources for documenting work steps that the NOC will execute, or for internal documentation, training, and optimization. Learn how our runbooks document and guide you through operational support processes to make decision-making clear and informed.
The INOC Platform is built to meet your service level requirements while offering total flexibility for seamless third-party and custom tool integration. Learn how we offer an expansive list of existing third-party tool integrations as well as internal development capabilities for integrating custom tools and responding to change requirements with ease.
Take advantage of new opportunities for operational efficiency and effectiveness unlocked by machine learning and AIOps. Learn how we apply these cutting-edge tools to process large volumes of real-time and historical data to augment NOC support processes and improve EMM, IM, PM, and CM.
The INOC Platform offers a wide array of existing system integrations. From monitoring tools to ticketing systems and everything in between, we have the internal expertise, procedural flexibility, and platform capability to integrate with your operations and toolsets.
Meeting the growing demands of infrastructure support needs increasingly requires a single point of contact for you and your customers. Learn how our our 24x7 NOC Service Desk team work as critical “first responders” to monitor events, deploy resources, and quickly resolve incidents to meet infrastructure support needs in even the most demanding environments.
Satisfying and exceeding your service level requirements is at the core of what we do. Learn how we go beyond contractual service level agreements to diligently measure, report, and optimize each component of our NOC support operations—continuously learning from each action we take and applying those insights to achieve better outcomes for you.
Learn the sophisticated measures we’ve implemented to maintain internal quality control and assure quality throughout each client support process. Our QC/QA analyses scrutinize each tool, procedure, and action to continuously improve efficiency and effectiveness in everything we do.
Proactive 24x7 NOC support is provided with several options, including, North America, EU or APAC only, or with global integrated NOCs. Learn how we’re a global provider of NOC Lifecycle Solutions®.
Feel better with a backup? So do we. Redundant NOCs are one of the unique benefits we offer, ensuring your infrastructure is fully supported in the event of a disaster. Our comprehensive approach to business continuity adds an extra measure of confidence to your NOC service, ensuring it will continue to function and offer clear visibility into your infrastructure in the most extreme of circumstances.
As a provider of critical IT services, security—especially for our client’s data—is something we take very seriously. We demonstrate our ongoing commitment to managing and protecting all client data through our ISO 27001 certification and internal security team covering staff roles in compliance, technical, and SOC operations to maintain the ISMS.
