noc support staff at computers


Your submarine cable systems require a NOC that can respond to issues quickly, completely, and reliably. Our subsea cable and terrestrial network support services do just that for organizations around the world.

Rapid, informed response for your subsea optical network issues

INOC noc support instant messaging

Building modern operational support structures requires an understanding of the unique challenges facing submarine cable networks. With extensive experience supporting terrestrial optical networks, we extend these capabilities to the seafloor through NOC support for subsea networks. As subsea operators build new cable systems and upgrade existing ones to meet the unprecedented bandwidth demand, reliable NOC support has become a key evaluation criterion for their customers.

Besides a deep knowledge of long-haul and ultra-long-haul fiber cable, submarine networks require handling of issues caused by external sources—usually vessel anchoring. We understand submarine network technologies and components, as well as terrestrial network segments, and work with various third parties including OEMs and submarine cable maintenance companies to rapidly respond to support issues.

A sample of supported subsea network technologies and components:

Optical Elements
Element Management Systems (EMS)
Building Management Systems (BMS)
Quality of Service (QoS) alarms
Optical Failure alarms
Cable Landing Station (CLS)
Joint System Maintenance Document (JSMD)
Line Terminal Equipment (LTE)
Power Feeding Equipment (PFE)
Remote Fiber Testing Equipment (RFTE)

"INOC plays a critical role in protecting vital terrestrial and subsea networks that demand the very best in monitoring. To us, an issue left undetected can compound into a multi-million-dollar fix. INOC’s expertise and responsiveness have become indispensable for our clients who rely on these networks. Notifications are escalated exactly where they need to go and we can meet virtually any reporting demand our clients bring to us."

AquaComms logo Charles Cumming, Global VP of Operations
Aqua Comms

"INOC plays a vital role in keeping our enterprise infrastructure up and our stress levels way down. This level of NOC support doesn’t just lead to faster resolution times—it enables us to be proactive in preventing issues. I’d recommend their platform to any organization that needs a dependable support partner."

AT&T logo Kelly “Colleen” Jacobs, Program Manager, Department of Veterans Affairs
AT&T Business

"We really value the INOC team's understanding of NOC support and operations and their ability to support our growing customer base and requirements. They’ve understood and accommodated our changing needs in a way that encourages growth and expansion."

Adtran logo Joe Phelan, Vice President, Customer Service

Dive into our resources

  • Get a clear and concise introduction to outsourced NOC support in our definitive guide.
  • Learn three factors to consider when deciding to outsource or not in our handy decision guide.
  • Learn the difference between NOC managed services and outsourced NOC support in our quick-guide.
  • Get an introduction to outsourced NOC staffing models in our staffing guide.
  • Take a look at our onboarding process and what to expect if you turn up support with us.
  • Learn the critical utilization metrics and KPIs NOCs often miss in our latest blog post.
  • Explore a few best practices in our guide to ITIL incident management.
  • Start improving MTTR and MTBF in your optical networks with our eight tips.
  • Get some unique perspectives on managing cloud infrastructure in our blog post.
  • Learn the difference between NOC managed services and outsourced NOC support in our quick-guide.
  • See how we helped AT&T Business grow its VA Hospital guest wi-fi program and reduce ticket resolution times by 35% in our case study.

  • Learn how INOC partnered with SDI Presence to reduce ticket volume by 50% and increase monitoring accuracy by 25% for critical infrastructure customers.

Get in touch with us

Have questions? Want to discuss a possible engagement? We’re here to help you find your optimal NOC solution.

Become an INOC VISION Partner

Need to deliver 24x7 NOC support to your customers? Become an INOC VISION Partner and get the NOC capabilities you need at a fraction of the cost and complexity.

Let’s Talk NOC

Use the form below to drop us a line. We'll follow up within one business day.

men shaking hands after making a deal