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Business Continuity

Feel better with a backup? So do we. We maintain distributed data centers, NOCs, and workforces to keep your infrastructure supported 24x7 in the event of any significant business disruption.

Business Continuity Plan Request a NOC Consultation

Protect your IT services from significant business disruptions

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Without an effective business continuity plan, significant business disruptions (SBDs) can threaten IT service support by hindering critical support functions. SBDs may be a local environmental event, a major telecommunication issue hindering connectivity, regional power disruption, or a global pandemic, just to name a few of the many possible threats.

At INOC, we take business continuity extremely seriously. Our response to an SBD relies heavily on our organization’s staff, systems and network architecture, processes, and back-up facilities. Through a comprehensive Business Continuity Plan, we’re fully prepared to maintain sufficient distribution and resiliency across facilities, technologies, and workforces to keep ourselves, and you and your customers, up and running from any location, at all times.

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Free White Paper Top 10 Challenges to Running a Successful NOC

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key capabilities Fully distributed service across all environments

Very few organizations are set up to operate with confidence around the clock. Often, the challenge boils down to inflexibility across people, platforms, and processes. Resiliency is core to our operational framework. In addition to distributed data centers and NOCs for disaster recovery, our workforce can absorb setbacks of any size by shifting support service among them.

Comprehensive disaster recovery preparedness

We maintain two primary NOCs and data centers to safeguard service in the event of a disaster. As mirrors of one another, these facilities are connected redundantly to be prepared for virtually any scenario. We’ve further enhanced our capabilities in light of emerging workforce threats to ensure all NOC services can operate securely from remote locations.

Business Continuity Plan We safeguard your IT service from every angle through a comprehensive Business Continuity Plan

Saying you’re ready for anything is one thing. Demonstrating that capability is another. We not only maintain a Business Continuity Plan, but exercise and analyze it regularly to refine our procedures, identify emerging threats, and ensure all data is secured in any event.

The INOC Business Continuity Plan establishes measures to permit our company to resume operations as quickly as possible given the scope and severity of the significant business disruption.

Infrastructure

We maintain infrastructure in two redundant data centers in an active-active state. If one has an issue, the other takes over. These data centers are part of a regional fiber ring that encompasses the data centers and NOC facilities.

Staffing

We maintain redundant, fully staffed 24x7 active-active locations and an additional regional Business Continuity. If one of the fully staffed NOCs is unavailable for an extended period of time, staff can work out of the regional site or remotely.

Security

As an ISO 27001 certified organization, our Business Continuity Plan satisfies the requirements for having a business continuity framework in place that addresses specific elements of information security. This plan is audited annually and tested quarterly.

Rest easy with 24x7 service that's ready for anything

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Managing an in-house team around the clock is fraught with risk. Even the simplest issues outside your control can leave your infrastructure vulnerable to critical disruptions. We plan to quickly recover and resume business operations after an SBD and respond by safeguarding our employees and property, making a financial and operational assessment, protecting the company’s records, and allowing you to carry on with business operations.

"INOC combines end-to-end technical and operational expertise into an outstanding service package. They supported a complex optical network connecting multiple data centers with a level of organization and process efficiency that was impressive. Turnup was streamlined, painless, and transitioned smoothly into excellent ongoing 24x7x365 support.”

Digital Realty logo George J. Cornachini, Global Technology Consultant
Digital Realty

"INOC has provided an incredible level of NOC support for our critical Public Safety and Public Transportation clients that have large and complex network, server, and application environments. INOC provides our field service teams with more intelligent alerting that allows us to resolve problems much quicker and keep critical infrastructure running 24x7. Trending capacity and forecasting is also important to our clients. INOC's services allow us to help our clients budget capital improvements more appropriately. Our partnership has spanned twelve years and we’re continuing to expand services to date."

SDI logo Tim Portokalis, Vice President
SDI Presence

"We really value the INOC team's understanding of NOC support and operations and their ability to support our growing customer base and requirements. They’ve understood and accommodated our changing needs in a way that encourages growth and expansion.”

ADVA logo Joe Phelan, Vice President, Customer Service
ADVA Optical
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Free Webinar Business Continuity Planning for your 24x7 NOC

Watch our webinar to learn how to incorporate remote work capabilities into your NOC business continuity plans and protect against workforce disruptions now and in the future.

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Dive in to our resources

  • Get a clear and concise introduction to outsourced NOC support in our definitive guide.
  • Learn three factors to consider when deciding to outsource or not in our handy decision guide.
  • Learn the difference between NOC managed services and outsourced NOC support in our quick-guide.
  • Get an introduction to outsourced NOC staffing models in our staffing guide.
  • Take a look at our onboarding process and what to expect if you turn up support with us.
  • Learn the critical utilization metrics and KPIs NOCs often miss in our latest blog post.
  • Explore a few best practices in our guide to ITIL incident management.
  • Start improving MTTR and MTBF in your optical networks with our 8 tips.
  • Get some unique perspectives on managing cloud infrastructure in our blog post.
  • Learn the difference between NOC managed services and outsourced NOC support in our quick-guide.
  • See how we helped AT&T Business grow its VA Hospital guest wi-fi program and reduce ticket resolution times by 35% in our case study.
  • Learn how we helped SDI Presence reduce ticket volume by 50% and increase monitoring accuracy by 25% for critical infrastructure customers in our case study.

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Have questions? Want to discuss a possible engagement? We’re here to help you find your optimal NOC solution.

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