Without an effective business continuity plan, significant business disruptions (SBDs) can threaten IT service support by hindering critical support functions. SBDs may be a local environmental event, a major telecommunication issue hindering connectivity, regional power disruption, or a global pandemic, just to name a few of the many possible threats.
At INOC, we take business continuity extremely seriously. Our response to an SBD relies heavily on our organization’s staff, systems and network architecture, processes, and back-up facilities. Through a comprehensive Business Continuity Plan, we’re fully prepared to maintain sufficient distribution and resiliency across facilities, technologies, and workforces to keep ourselves, and you and your customers, up and running from any location, at all times.
Very few organizations are set up to operate with confidence around the clock. Often, the challenge boils down to inflexibility across people, platforms, and processes. Resiliency is core to our operational framework. In addition to distributed data centers and NOCs for disaster recovery, our workforce can absorb setbacks of any size by shifting support service among them.
We maintain two primary NOCs and data centers to safeguard service in the event of a disaster. As mirrors of one another, these facilities are connected redundantly to be prepared for virtually any scenario. We’ve further enhanced our capabilities in light of emerging workforce threats to ensure all NOC services can operate securely from remote locations.
Saying you’re ready for anything is one thing. Demonstrating that capability is another. We not only maintain a Business Continuity Plan, but exercise and analyze it regularly to refine our procedures, identify emerging threats, and ensure all data is secured in any event.
The INOC Business Continuity Plan establishes measures to permit our company to resume operations as quickly as possible given the scope and severity of the significant business disruption.
We maintain infrastructure in two redundant data centers in an active-active state. If one has an issue, the other takes over. These data centers are part of a regional fiber ring that encompasses the data centers and NOC facilities.
We maintain redundant, fully staffed 24x7 active-active locations and an additional regional Business Continuity. If one of the fully staffed NOCs is unavailable for an extended period of time, staff can work out of the regional site or remotely.
As an ISO 27001 certified organization, our Business Continuity Plan satisfies the requirements for having a business continuity framework in place that addresses specific elements of information security. This plan is audited annually and tested quarterly.
Managing an in-house team around the clock is fraught with risk. Even the simplest issues outside your control can leave your infrastructure vulnerable to critical disruptions. We plan to quickly recover and resume business operations after an SBD and respond by safeguarding our employees and property, making a financial and operational assessment, protecting the company’s records, and allowing you to carry on with business operations.
INOC combines end-to-end technical and operational expertise into an outstanding service package. They supported a complex optical network connecting multiple data centers with a level of organization and process efficiency that was impressive. Turnup was streamlined, painless, and transitioned smoothly into excellent ongoing 24x7x365 support.
Watch our webinar to learn how to incorporate remote work capabilities into your NOC business continuity plans and protect against workforce disruptions now and in the future.