Identify and act on every opportunity to empower your customers through exceptional support service.
Delivering outstanding customer service takes a team that knows how to reveal strengths, identify weaknesses, and optimize the technology support environment accordingly.
Whether you’re managing an optical, Ethernet, MPLS, or IP-based service, we have the technical expertise to understand your technology inside and out, helping you overcome the challenges both known and unknown. We draw on years of experience partnering with service providers around the world to detect and translate incidents and outages within your network, correlate each of them to affected customer services, and notify stakeholders—both internal and external—through polite, actionable communication.
INOC combines end-to-end technical and operational expertise into an outstanding service package. They supported a complex optical network connecting multiple data centers with a level of organization and process efficiency that was impressive. Turnup was streamlined, painless, and transitioned smoothly into excellent ongoing 24x7x365 support.
INOC plays a critical role in protecting vital terrestrial and subsea networks that demand the very best in monitoring. To us, an issue left undetected can compound into a multi-million-dollar fix. INOC’s expertise and responsiveness have become indispensable for our clients who rely on these networks. Notifications are escalated exactly where they need to go and we can meet virtually any reporting demand our clients bring to us.