If you serve enterprise customers, this may be a familiar situation: Customers continue to add new technologies and vendors to their already complex and interconnected IT infrastructures. The bigger and more complex their environments become, the more your organization is challenged to support them.
Your valuable technical resources are increasingly pulled away from critical projects to deal with customer support activities. At some point, you may face a problem: It’s simply too costly to hire, train, and manage additional high-end resources to support all your clients’ potential technology manufacturers—especially for one particular manufacturer or to satisfy one customer’s specific needs.
The INOC VISION partnership provides immediate access to experienced technical resources that enable you to meet your current customers’ growing support demands while expanding your addressable market without burdening your existing technical staff or taking on additional capital expenses and overhead of additional personnel. What would otherwise be a major up-front capital investment to expand your Managed Services offering becomes an operational expense that can be managed flexibly as you grow.
With INOC’s advanced support resources as a direct extension of your services, you can confidently address any of your current or prospective customers’ support needs—a level of service that puts many technology and service providers far ahead of their competitors in particularly high-growth markets.