The INOC VISION Partner Program offers our value-added partners the solutions, training, tools, and support needed to accelerate profitability and expand their businesses with INOC. We empower managed service providers (MSPs), value-added resellers (VARs), system integrators (SIs), and OEMs with the customized NOC solutions they need to provide 24x7 infrastructure monitoring and management services and unlock new revenue opportunities in the high-demand managed services space.
VISION Partners receive unique NOC operations solutions that optimize support management, security, analytics, and more—all with the goal of enabling technology customers to achieve their business objectives.
The INOC VISION Partner Program offers a convenient and cost-effective way for technology service providers to drive more business and hit their revenue goals by accessing the high-quality 24x7 NOC support capabilities their customers demand.
VISION Partners circumvent the high capital expenditures and operational challenges of standing up a fully-staffed 24x7 NOC themselves. Instead, they simply integrate and deploy INOC’s industry-leading NOC platform and rare operational expertise as an extension of their own managed services.
VISION Partners receive unique NOC operations solutions through a convenient partner model that empowers teams to capture new business and rewards our mutual successes.
The explosion of demand for 24x7 NOC support among enterprises, communications service providers, and other large organizations has created a huge business opportunity for technology service providers serving those customers and looking to break into new markets.
But the high costs, long lead times, and operational challenges of delivering advanced round-the-clock NOC support stand in the way of this competitive value-add.
IT service providers need a NOC partner that brings the experience of implementing and integrating monitoring and ITSM tools, advanced technical support capabilities, and deep operational expertise to handle these heavy customer support workloads better and at a fraction of the cost of utilizing their own internal technical resources.
We are that partner. Rather than burdening existing technical staff with NOC support activities or spending months or even years operationalizing a NOC, VISION Partners quickly tap into our comprehensive service catalog and deep operational expertise, getting everything they need to meet customers’ technology support challenges and accelerate profitability right now. We become the 24x7 operational component of our VISION Partners’ managed services.
Hyper-focused on NOC services for over 20 years, INOC has an ITIL-based operational framework that delivers consistent, high-quality NOC support 24x7 to organizations worldwide.
The INOC Platform provides a single pane of glass, AIOps-based correlation and automation, issue isolation, and remediation across multi-vendor products and technologies.
Recurring revenue NOC services are in high demand! Grow revenue to attract and retain customers.
Tier 1 - Tier 3 experts specialize in Optical, Data Center, Telco, Subsea, Wireless, Compute, Database, and Cloud.
Structured 24x7 NOC with transformative Tier and Category support services.
Competitive, optimized pricing model for standardized and customized support services flexibility.
Branded NOC services to expand your support service capabilities.
A comprehensive partner management support structure provides consistent engagement and performance support.
Expand the sections below to see how the VISION Partner Program is enabling our partners to get a competitive advantage in the market and reach their revenue goals.
– $2.2 billion revenue
– $700 billion assets
– 4,300 employees
– 21,000 customers
– 450 Applications
– Windows, Unix, VMware (4500 servers)
– MS SQL, Oracle
– Cisco, Palo Alto, F5…
– Dynatrace, LogicMonitor, ServiceNow...
– Service interruptions
– MTTR (and Support team coordination and collaboration)
– Shift and resources management
– Limited operational visibility
– Consolidated tools and alarm view, correlation, ticketing integration
– ITIL process framework, NOC Runbooks, tiered support structure
– Operational metrics, KPIs, QC/QA analysis, reporting, CSI
– 45% reduction in time to action
– 70% of incidents resolved by Tier 1 Team
– Visibility into challenge areas of infrastructure and support teams
A system integrator was faced with the challenge of supporting advanced network technologies from multiple vendors 24x7, including solutions they sell and those they don’t.
Adding a structured 24x7 NOC framework has opened the door to new revenue opportunities. INOC and the partner put together a Hybrid NOC solution to support multi-vendor/multi-technology client environments:
- Tier 1 INOC + Partner Tier 2-3 (on tech that partner has resources for)
- Tier 1-3 INOC (on tech that partner does not have resources for)
- Vendors supported: Juniper, Cisco, Extreme, Aruba, Palo Alto, Ciena, ADVA
The partnership drives new revenue opportunities as the Partner can go to almost any client in the larger addressable market with a 24x7 support solution that provides event aggregation, problem isolation, and remediation across a multi-vendor network/architecture designed to meet the clients’ end-to-end support requirements.
A large system integrator was frequently being asked by their enterprise clients to help improve the client’s own existing NOC operations and/or provide 24x7 support.
The partner added the following service capabilities with INOC solutions:
- NOC Assessment and Operations consulting services
- 24x7 Shared NOC support
- 24x7 and off-hours/weekends Dedicated NOC support
- 24x7 Service Desk support
- Tech supported: Network, compute, database, storage, applications
The partner now addresses clients’ end-to-end needs from equipment supply to maintenance/field support to 24x7 monitoring and problem resolution along with help desk services.
A network equipment manufacturer was working with a large telecom company that was providing NOC services on the manufacturer’s behalf. The telecom company had limited flexibility in its service features and was unable to fulfill all the requirements for a number of customers. The manufacturer then issued an RFP for NOC services.
INOC provided a structured, secure, and flexible NOC solution for the manufacturer’s customers with highly demanding SLOs, quality controls, and custom dashboards and reporting requirements.
The OEM increased its sales of maintenance and managed services from 20 to 85 clients in three years with substantial growth in recurring revenue.
Let's talk about how we can add value, accelerate profitability, and grow together. Get in touch using the form below. We'll follow up within one business day by phone or email to schedule a partner meeting at your convenience.