As mentioned before, many MSPs just don’t have the bandwidth to distract their technical team with 24x7 NOC support activities. They also don’t have years to search for rare NOC talent, build out a sophisticated platform to support a large and diverse client book, and develop niche competencies themselves—nor should they most of the time.
Our VISION Partner Program offers a way to circumvent these challenges entirely. It condenses months or years of lead time into weeks. Service providers side-step enormous expenses to simply integrate and deploy our industry-leading NOC platform and the rare operational expertise it has spent over 20 years developing and refining—just like any other sub-system.
Rather than burdening technical staff in the short term—and taking on significant CAPEX and spending months or years operationalizing a NOC in the long term—VISION Partners quickly tap into our service catalog and deep operational expertise, getting all of the training, tools, and support they need to meet customers’ technology support challenges and accelerate profitability right now.
To paint an even more complete picture of the opportunities partnership offers to MSPs, consider just a few areas of expertise we’ve developed over the years to deliver successful NOC support to some of the most demanding enterprises worldwide.
For each, ask yourself what the smarter business decision for your organization would be: invest in developing these competencies and capabilities in-house or simply partner with an existing NOC to start deploying them immediately.
NOC Support Framework
Without a tiered support framework to properly manage workflow, a NOC taking on support for multiple enterprise clients will almost certainly be overwhelmed by the “wall of red.” The NOC should prioritize and organize issues into a set of queues, each of which can be handled by the appropriate group.
We’ve spent years developing and refining a robust support framework around ITIL best practices. Our approach to NOC operations is so effective at organizing and enhancing support that we typically reduce high-tier support activities by 60% or more, often as much as 90%.
Our structured NOC radically transforms where and how support activities are managed—both by tier and category.
In a matter of months, the value of an effective support framework becomes abundantly clear as support activities steadily migrate to their appropriate tiers, lightening the load on your advanced engineers while working and resolving issues faster and more effectively.
The tiered IT support structure can effectively resolve 65% of incidents at the Tier 1 level and escalate advanced issues to specialized IT staff. This enables the support group to handle the events, service requests, and incidents at the appropriate tier while achieving resolution as quickly as possible. Learn more »
Especially in enterprise environments where incidents and events need to be correlated across perhaps three, four, or five different monitoring platforms, successfully supporting multiple enterprise clients requires the advanced analysis and interpretation capabilities only AIOps can offer.
We’re so far the only NOC support provider applying powerful AIOps capabilities to the NOC operations environment—consolidating and correlating data from disparate systems and providing remarkable intelligence for better, faster support. Learn more »
Operation & Tools Integration
The INOC Platform offers a wide array of existing system integrations developed over many years, as well as the flexibility to integrate with virtually anything your customers may use.
Building a homegrown platform that’s integrable enough to connect to multiple enterprise environments is an incredibly difficult feat that would require extremely rare operational and technical expertise.
From monitoring tools to ticketing systems (and everything in between), we have the knowledge, procedural flexibility, and platform capability to integrate with your customers’ operations and toolsets right now. Learn more »
Service Level Management
Being able to assemble service level packages that are genuinely reflective of the services needed by various enterprise customers is no easy task.
With our SLM model, customers decide which service levels are meaningful to their business and receive SLAs to fit. We combine critical KPI reporting with a broader, often more meaningful set of objectives that bring additional data and context into view. Learn more »
Customer Experience Management
Enterprise customers demand the highest standards for quality support. Are you prepared to build out not just a NOC, but a support operation to continually improve it?
Our dedicated quality control and assurance programs maintain proactive and reactive checks on virtually every service component we provide. These quality measures come together with next-level reporting capabilities to deliver the comprehensive Continual Service Improvement only an operationally mature IT organization can deliver on. Learn more »
Want to go deeper? Explore all our areas of NOC expertise.