NOC Support Framework

Our framework for NOC support organizes and enhances NOC operations, making service efficient and communication clear and actionable.

The INOC Support Framework Request a NOC Consultation

Focus on what matters most and leave the rest to us

Structure is essential to the success of a NOC. Without a framework for managing the people, processes, and platforms responsible for support, costly inefficiencies are inevitable and serious risks pose constant threats to performance and availability.

Our approach to 24x7 NOC support solves these problems through structure—enabling your team to stop putting out fires and start working on the projects that move you forward.

Our NOC support framework typically reduces high-tier support activities by 60% or more, often as much as 90%. Need us to take on all levels of support? Dedicate your full time and attention to growing and strengthening your service. We’ll deliver world-class NOC support conveyed through a common language for fast, effective communication with you, your customers, and all impacted third parties.

Free White Paper Top 10 Challenges to Running a Successful NOC

Download our free white paper and learn how to overcome the top challenges in running a successful NOC.

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INOC Support Framework The Structured NOC steers support activities to where they belong

The Structured NOC radically transforms where and how support activities are managed—both by tier and category. In a matter of months, the value of an effective operational framework becomes abundantly clear as support activities steadily migrate to their appropriate tiers, lightening the load on advanced engineers while working and resolving issues faster and more effectively.

Building a strong foundation for structured NOC support means going beyond simply “collecting” requirements. You’ll work with a certified project manager and engagement lead to explore and clarify your support needs in full detail.

With all support requirements in-hand, we work through a comprehensive onboarding checklist to ensure each component of service is given the attention it deserves. Our onboarding team will then collaborate with the NOC team to review the runbook, fine tune it if necessary, train the NOC support staff, and confirm that everyone has everything they need to move forward with confidence.

Learn more about onboarding with INOC

Once you’re up and running, we’ll help you understand the nuances of NOC operations through the situations we encounter as support is delivered. You’ll see firsthand how an organized NOC operation delivers meaningful, measurable value through radical improvements in event, incident, and problem management across your IT environment.

At INOC, nearly everyone responsible for CSI has seen and solved problems as a NOC engineer themselves. Armed with the knowledge and intuition that only comes from firsthand experience, our CSI team will anticipate challenges, spot opportunities, and know exactly how to articulate remedies and enhancements to everyone involved. Whether we’re reviewing service level metrics or planning for your next service expansion, you’ll work with dedicated service professionals who bring clarity and responsiveness to each conversation.

"INOC plays a vital role in keeping our enterprise infrastructure up and our stress levels way down. This level of NOC support doesn't just lead to faster resolution times—it enables us to be proactive in preventing issues. I'd recommend their platform to any organization that needs a dependable support partner."

Kelly "Colleen" Jacobs, Program Manager, Department of Veterans Affairs
AT&T Business

"INOC has provided an incredible level of NOC support for our critical Public Safety and Public Transportation clients that have large and complex network, server, and application environments. INOC provides our field service teams with more intelligent alerting that allows us to resolve problems much quicker and keep critical infrastructure running 24x7. Trending capacity and forecasting is also important to our clients. INOC's services allow us to help our clients budget capital improvements more appropriately. Our partnership has spanned twelve years and we’re continuing to expand services to date."

Tim Portokalis, Vice President
SDI Presence

"INOC plays a critical role in protecting vital terrestrial and subsea networks that demand the very best in monitoring. To us, an issue left undetected can compound into a multi-million-dollar fix. INOC’s expertise and responsiveness have become indispensable for our clients who rely on these networks. Notifications are escalated exactly where they need to go and we can meet virtually any reporting demand our clients bring to us."

Charles Cumming, Global VP of Operations
Aqua Comms

Dive in to our resources

Get a clear and concise introduction to outsourced NOC support in our definitive guide.
Learn three factors to consider when deciding to outsource or not in our handy decision guide.
Learn the difference between NOC managed services and outsourced NOC support in our quick-guide.
Get an introduction to outsourced NOC staffing models in our staffing guide.
Take a look at our onboarding process and what to expect if you turn up support with us.

Learn the critical utilization metrics and KPIs NOCs often miss in our latest blog post.
Explore a few best practices in our guide to ITIL incident management.
Start improving MTTR and MTBF in your optical networks with our 8 tips.
Get some unique perspectives on managing cloud infrastructure in our blog post.
Learn the difference between NOC managed services and outsourced NOC support in our quick-guide.

See how we helped AT&T Business grow its VA Hospital guest wi-fi program and reduce ticket resolution times by 35% in our case study.
Learn how we helped SDI Presence reduce ticket volume by 50% and increase monitoring accuracy by 25% for critical infrastructure customers in our case study.

Download our most popular white paper on the ten most common NOC challenges.
Download another popular white paper on the practical considerations for running an effective NOC.
See where you can better measure and optimize performance in your NOC with our metrics guide.
Read up on 10 critical operational best practices in our most popular blog post.
Get some expert perspectives on today’s NOC tools and software in our rundown.

Get in touch with us

Have questions? Want to discuss a possible engagement? We’re here to help you find your optimal NOC solution.

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Need to deliver 24x7 NOC support to your customers? Become an INOC VISION Partner and get the NOC capabilities you need at a fraction of the cost and complexity.

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