Enterprise Technical Expertise | INOC Network Operations Center

OVERVIEW

Transform technical insight into business action

Smart decision-making at the business level relies on having clear, actionable information about IT service operation throughout the enterprise. We break down each component of your IT environment to understand events across applications, servers, networks, and other technical infrastructure, bringing all your IT services into clear view.

With the facts in-hand, we translate those insights into clear, action-orientated communications that empower non-technical stakeholders to take informed, appropriate action. With years of experience and a deep bench of expertise across virtually all relevant technologies enterprises deploy today, we take the time to understand the true state of your IT environment and how it can be enhanced to help you reach your business goals through forward-thinking technical support.

Network

We ensure reliable and uninterrupted service for complex networks. Our 24x7 NOC team keeps you online and your users happy.

NETWORK TECHNICAL EXPERTISE

NOC service for network support

Our NOC engineers are experts in Ethernet, Optical, DWDM, IP, microwave, DAS, WiFi and a variety of other technologies. From equipment failures to fiber cuts, they have detected and quickly resolved thousands of network service disruptions for enterprises.

We mitigate carrier circuit issues, troubleshoot equipment problems, coordinate and dispatch field support, and communicate with your support teams and users on your behalf. Whatever you need, our team can take it on with confidence.

Explore our areas of technical expertise

Discover how we apply decades of experience to reveal every opportunity for enhancement within your IT environment and achieve optimal performance and availability through award-winning NOC support.

Ethernet, IP, MPLS

We support both layer two and three technologies including Ethernet, IP, and MPLS services delivered across all modern networks.

Ethernet, IP, MPLS Network Support

High-quality support for layer two and layer three technologies

We understand Ethernet and MPLS protocols inside and out, as well as routing and switching and its impact on customer services. This includes diagnosing and troubleshooting subnetting routing protocols such as BGP, OSPF, and RIP.

Optical

We take optical infrastructure support to the next level. Having worked on hundreds of optical fiber networks globally, we improve performance and solve problems before they affect end-users.

Optical Network Support

Maximize uptime across your optical network

Our engineers offer deep expertise in a wide range of optical network technologies, including 10 Gigabit Ethernet (GigE), 10 Gigabit SONET, OCx ATM, any protocol—SONET, Ethernet, FibreChannel—over DWDM, GPON, and other technologies such as MPLS, PBB and OTN.

We support the optical platforms of a variety of equipment manufacturers, including Cisco, Juniper, Ciena, Alcatel-Lucent, Infinera, and ADVA. Call on us for optical network support that achieves meaningful and measurable ROI.

SD-WAN

Keep all your locations reliably connected with full visibility into the SD-WAN network and get effective 24x7 issue management.

SD-WAN Network Support

Minimize downtime and improve application performance by utilizing your SD-WAN resources to the fullest

In environments with multiple SD-WAN appliances from one or several vendors, collecting and consolidating event data is a challenge. Each SD-WAN platform has its own orchestration and management tool with its own APIs and language. Collecting event data into a single view often requires integration and development expertise, making it especially difficult and fraught with risk. Success and efficiency requires consolidation into a single interface or view.

At INOC, we consolidate alarm feeds from multiple sources into a "single pane of glass." This enables us to correlate multiple events into single-incident tickets as appropriate. Several SD-WAN vendors are integrated with INOC tools (Cisco Viptela, VMware VeloCloud, and Silver Peak among others). Our engineers are trained on multiple SD-WAN solutions and have experience resolving issues unique to this technology.

Cloud — Public and Private

Bring your cloud infrastructure into a clear, actionable view. With our 24x7 cloud support, your critical cloud-based systems are always available and performing at peak levels.

CLOUD INFRASTRUCTURE SUPPORT

Monitor and manage your cloud infrastructure with confidence. Get multi-platform support for your cloud infrastructure.

We provide holistic monitoring and management capabilities of your cloud infrastructure, whether it's a public or private cloud. Support covers compute, databases, storage, and applications with dynamic infrastructure monitoring tools that enable us to easily manage the health of your modern systems and services in real time.

Our NOC detects and responds to issues rapidly by notifying, escalating, executing support scripts and troubleshooting—all in concert with your SLAs and business policies. We bring highly certified experts and complex mission-critical cloud support expertise to bear.

With our 24x7 cloud support, your critical cloud-based systems are always available and performing reliably. We’ve got you covered on all major cloud platforms, including AWS, Google Cloud, Microsoft Azure and Oracle Cloud. We help you meet the on-demand, real-time needs of your business.

Whether you are a global web application provider using the cloud or an enterprise with your own data center infrastructure, our extensive experience will help support your environment in a wide variety of technology areas and vendor platforms.

Databases

Ensure that your most valuable asset is always available and high-performing. Our expert team of DBAs, engineers, and administrators collaborate with your team to support you and help isolate issues for effective resolution.

DATABASE SUPPORT

Get a clear view of your databases with expert tools and support

Effective database monitoring provides increased application availability and database performance, as well as quick detection of outages, failures, and table corruptions. Our global experts provide 24x7 incident handling, proactive management, and other services to ensure optimal database performance. We support all major databases including Oracle, Microsoft SQL Server, MySQL, Cassandra, MongoDB, Hadoop, and associated DBaaS options. You’ll have access to a dedicated team of certified experts in a wide range of technologies and platforms.

Keep on top of your data

Proactive health checks, database monitoring, and performance-tuning keep your data sharp.

See trouble before it impacts you

Troubleshooting and issue resolution combined with patch monitoring and installation ensure you stay ahead.

INOC has provided an incredible level of NOC support for our critical Public Safety and Public Transportation clients that have large and complex network, server, and application environments. INOC provides our field service teams with more intelligent alerting that allows us to resolve problems much quicker and keep critical infrastructure running 24x7. Trending capacity and forecasting is also important to our clients. INOC's services allow us to help our clients budget capital improvements more appropriately. Our partnership has spanned twelve years and we’re continuing to expand services to date.

Tim Portokalis, Vice President

SDI Presence

Take the first step toward a more effective and efficient NOC

Want to learn more about how we help your organization achieve peak performance while saving your team valuable time and resources? Tell us a little about yourself, your infrastructure, and your challenges. We'll follow-up within one business day by phone or email.

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