Enterprise

Get the full picture of IT service operation across your organization and optimize it for your end-users and your bottom line.

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Transform technical insight into business action

Smart decision-making at the business level relies on having clear, actionable information about IT service operation throughout the enterprise. We break down each component of your IT environment to understand events across applications, servers, networks, and other technical infrastructure, bringing all your IT services into clear view.

With the facts in hand, we translate those insights into clear, action-orientated communications that empower non-technical stakeholders to take informed, appropriate action. With years of experience and a deep bench of expertise across virtually all relevant technologies enterprises deploy today, we take the time to understand the true state of your IT environment and how it can be enhanced to help you reach your business goals through forward-thinking technical support.

Network

We ensure reliable and uninterrupted service for complex networks. Our 24x7 NOC team keeps you online and your users happy.

NOC service for network support

Our NOC engineers are experts in Ethernet, Optical, DWDM, IP, microwave, DAS, WiFi and a variety of other technologies. From equipment failures to fiber cuts, they have detected and quickly resolved thousands of network service disruptions for enterprises.

We mitigate carrier circuit issues, troubleshoot equipment problems, coordinate and dispatch field support, and communicate with your support teams and users on your behalf. Whatever you need, our team can take it on with confidence.

Explore our areas of enterprise network technical expertise:

Cloud — Public and Private

Bring your cloud infrastructure into a clear, actionable view. With our 24x7 cloud support, your critical cloud-based systems are always available and performing at peak levels.

Monitor and manage your cloud infrastructure with confidence. Get multi-platform support for your cloud infrastructure.

We provide holistic monitoring and management capabilities of your cloud infrastructure, whether it's a public or private cloud. Support covers compute, databases, storage, and applications with dynamic infrastructure monitoring tools that enable us to easily manage the health of your modern systems and services in real time.

Our NOC detects and responds to issues rapidly by notifying, escalating, executing support scripts and troubleshooting—all in concert with your SLAs and business policies. We bring highly certified experts and complex mission-critical cloud support expertise to bear.

With our 24x7 cloud support, your critical cloud-based systems are always available and performing reliably. We’ve got you covered on all major cloud platforms, including AWS, Google Cloud, Microsoft Azure and Oracle Cloud. We help you meet the on-demand, real-time needs of your business.

Whether you are a global web application provider using the cloud or an enterprise with your own data center infrastructure, our extensive experience will help support your environment in a wide variety of technology areas and vendor platforms.

Get experienced server monitoring support across all major systems

We deliver a number of server and application monitoring capabilities. We offer flexible thresholds for individual server monitoring services and provide trending graphs for interface utilization, CPU and memory utilization, disk utilization, system uptime, and more.

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Databases

Ensure that your most valuable asset is always available and high-performing. Our expert team of DBAs, engineers, and administrators collaborate with your team to support you and help isolate issues for effective resolution.

Get a clear view of your databases with expert tools and support

Effective database monitoring provides increased application availability and database performance, as well as quick detection of outages, failures, and table corruptions. Our global experts provide 24x7 incident handling, proactive management, and other services to ensure optimal database performance. We support all major databases including Oracle, Microsoft SQL Server, MySQL, Cassandra, MongoDB, Hadoop, and associated DBaaS options. You’ll have access to a dedicated team of certified experts in a wide range of technologies and platforms.

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Get on top of your data

Proactive health checks, database monitoring, and performance-tuning keep your data sharp.

See trouble before it impacts you

Troubleshooting and issue resolution combined with patch monitoring and installation ensure you stay ahead.

Applications

Our dynamic application monitoring technology tracks web responses, actual transactions, and application health—isolating them to the source, whether from physical and virtual servers or database queries.

Get a complete view of your applications to identify and resolve issues quickly

Managing a growing array of applications is no easy task without a single-view monitoring solution. No matter where your applications operate from, we give you convenient visibility that makes issue detection and resolution fast while eliminating risks in the process.

Our application monitoring capabilities pinpoint root causes and fix issues fast with actionable transaction details that show exact method calls with line numbers, including external dependencies for apps of any size and complexity. Combine KPIs from applications with supporting services, datastores, and hosts, to optimize performance as one.

Learn more about application services

“INOC has provided an incredible level of NOC support for our critical Public Safety and Public Transportation clients that have large and complex network, server, and application environments. INOC provides our field service teams with more intelligent alerting that allows us to resolve problems much quicker and keep critical infrastructure running 24x7. Trending capacity and forecasting is also important to our clients. INOC’s services allow us to help our clients budget capital improvements more appropriately. Our partnership has spanned twelve years and we’re continuing to expand services to date.”

Tim Portokalis, Vice President
SDI Presence

“We really value the INOC team's understanding of NOC support and operations and their ability to support our growing customer base and requirements. They’ve understood and accommodated our changing needs in a way that encourages growth and expansion.”

Joe Phelan, Vice President, Customer Service
ADVA Optical

"INOC plays a critical role in protecting vital terrestrial and subsea networks that demand the very best in monitoring. To us, an issue left undetected can compound into a multi-million-dollar fix. INOC’s expertise and responsiveness have become indispensable for our clients who rely on these networks. Notifications are escalated exactly where they need to go and we can meet virtually any reporting demand our clients bring to us."

Charles Cumming, Global VP of Operations
Aqua Comms