NOC Field Support Services

(Managed Smart Hands)

Tired of ill-equipped field support teams prolonging downtime when outages occur? We vet and manage qualified smart hands to improve MTTR and reduce unnecessary dispatches.

noc staff working with runbooks

Get properly equipped smart hands guided by seasoned NOC experts.

noc experts with laptops

Having qualified smart hand services—and an expert NOC team to manage dispatch and on-site work—is essential for maintaining your infrastructure and data. An effectively managed field support team attends to issues both proactively and reactively and can be contacted in a matter of moments, providing immediate response to avoid or minimize downtime or other consequences from unexpected service issues.

All too often, however, downtime needlessly lingers due to ill-equipped or poorly managed field support teams. When corners get cut, the costs of downtime grow as engineers arrive on site without proper equipment or expertise—or inadvertently break delicate systems without the means to repair them.

At INOC, we offer clients the opportunity to work with one of our carefully vetted field support partners, managed by our experienced NOC technicians. We ensure engineers communicate with clients in a professional manner, have the correct equipment and instructions to do the job, and leave the job site clean when they leave.

Consolidate preexisting support costs while improving service quality.

Whether your IT services are managed interneal or externally, the complexity of today’s enterprise infrastructures demands high-quality NOC and field support. Why not work with a single provider with a breadth of technological competence and over two decades of NOC expertise?

Whether you choose to work with a new, INOC-approved provider or retain your existing field support service provider with the addition of our management services, we’ll help you maximize uptime and increase MTTR to get a better return from your field support services.

Our unique NOC-enabled field support service addresses all the major challenges that can impact the quality and reliability of smart hand services:

We carefully vet our smart hands providers to offer clients better-qualified, more professional engineers. This improves the overall service experience and eliminates potential errors resulting from a lack of expertise.
We have carefully documented procedures to guide less experienced providers through fixes, step-by-step, when necessary.
From our 24x7 NOC, we provide field teams with clear, accurate instructions and a list of necessary tools for each job to ensure they know what to do and are properly equipped.

Dive into our resources

  • Get a clear and concise introduction to outsourced NOC support in our definitive guide.
  • Learn three factors to consider when deciding to outsource or not in our handy decision guide.
  • Learn the difference between NOC managed services and outsourced NOC support in our quick-guide.
  • Get an introduction to outsourced NOC staffing models in our staffing guide.
  • Take a look at our onboarding process and what to expect if you turn up support with us.
  • Learn the critical utilization metrics and KPIs NOCs often miss in our latest blog post.
  • Explore a few best practices in our guide to ITIL incident management.
  • Start improving MTTR and MTBF in your optical networks with our eight tips.
  • Get some unique perspectives on managing cloud infrastructure in our blog post.
  • Learn the difference between NOC managed services and outsourced NOC support in our quick-guide.
  • See how we helped AT&T Business grow its VA Hospital guest wi-fi program and reduce ticket resolution times by 35% in our case study.

  • Learn how INOC partnered with SDI Presence to reduce ticket volume by 50% and increase monitoring accuracy by 25% for critical infrastructure customers.

Get in touch with us

Have questions? Want to discuss a possible engagement? We’re here to help you find your optimal NOC solution.

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Need to deliver 24x7 NOC support to your customers? Become an INOC VISION Partner and get the NOC capabilities you need at a fraction of the cost and complexity.

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