Tired of ill-equipped field support teams prolonging downtime when outages occur? We vet and manage qualified smart hands to improve MTTR and reduce unnecessary dispatches.
Having qualified smart hand services—and an expert NOC team to manage dispatch and on-site work—is essential for maintaining your infrastructure and data. An effectively managed field support team attends to issues both proactively and reactively and can be contacted in a matter of moments, providing immediate response to avoid or minimize downtime or other consequences from unexpected service issues.
All too often, however, downtime needlessly lingers due to ill-equipped or poorly managed field support teams. When corners get cut, the costs of downtime grow as engineers arrive on site without proper equipment or expertise—or inadvertently break delicate systems without the means to repair them.
At INOC, we offer clients the opportunity to work with one of our carefully vetted field support partners, managed by our experienced NOC technicians. We ensure engineers communicate with clients in a professional manner, have the correct equipment and instructions to do the job, and leave the job site clean when they leave.
