Carrier

Our carrier support services cover a wide range of needs.

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Our carrier support capabilities include contacting carriers on a service providers’ behalf to pursue quick issue resolution. In these arrangements, support can be comprehensive. If, for example, we’re not seeing resolution, we establish contacts to facilitate communications and escalations—freeing service providers from needless engagements. 

In cases where a service provider is the carrier, we work closely with staff to help them pinpoint where they should be focusing their Tier 3 efforts and dispatching their field technicians to help restore components across their network.

Explore our technical expertise and capabilities

"We really value the INOC team's understanding of NOC support and operations and their ability to support our growing customer base and requirements. They’ve understood and accommodated our changing needs in a way that encourages growth and expansion."

Adtran logo Joe Phelan, Vice President, Customer Service
Adtran

"INOC combines end-to-end technical and operational expertise into an outstanding service package. They supported a complex optical network connecting multiple data centers with a level of organization and process efficiency that was impressive. Turnup was streamlined, painless, and transitioned smoothly into excellent ongoing 24x7x365 support."

Digital Realty logo George J. Cornachini, Global Technology Consultant
Digital Realty

Dive into our resources

  • Get a clear and concise introduction to outsourced NOC support in our definitive guide.
  • Learn three factors to consider when deciding to outsource or not in our handy decision guide.
  • Learn the difference between NOC managed services and outsourced NOC support in our quick-guide.
  • Get an introduction to outsourced NOC staffing models in our staffing guide.
  • Take a look at our onboarding process and what to expect if you turn up support with us.
  • Learn the critical utilization metrics and KPIs NOCs often miss in our latest blog post.
  • Explore a few best practices in our guide to ITIL incident management.
  • Start improving MTTR and MTBF in your optical networks with our eight tips.
  • Get some unique perspectives on managing cloud infrastructure in our blog post.
  • Learn the difference between NOC managed services and outsourced NOC support in our quick-guide.
  • See how we helped AT&T Business grow its VA Hospital guest wi-fi program and reduce ticket resolution times by 35% in our case study.

  • Learn how INOC partnered with SDI Presence to reduce ticket volume by 50% and increase monitoring accuracy by 25% for critical infrastructure customers.

Get in touch with us

Have questions? Want to discuss a possible engagement? We’re here to help you find your optimal NOC solution.

Contact Us

Become an INOC VISION Partner

Need to deliver 24x7 NOC support to your customers? Become an INOC VISION Partner and get the NOC capabilities you need at a fraction of the cost and complexity.

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