24x7 Managed NOC Services for Referral Sales Agents

Looking for a NOC partner who can help you work and close more customers? We’re always looking for experienced individuals qualified to analyze and advise clients through a traditional referral compensation model.

noc support

Expand your current customer relationships and tap into new ones with a strategic NOC partner.

We partner with sales agents through traditional commission-based referral arrangements. If you’re a sales agent actively engaging enterprise-level accounts with a clear need for industry-leading 24x7 NOC services, we’d love to connect and see how we can help your prospect find the solutions they need.

cover top 10 challenges white paper

Free White Paper Top 10 Challenges to Running a Successful NOC

Download our free white paper and learn how to overcome the top challenges in running a successful NOC.

COMPREHENSIVE 24X7 NOC SUPPORT Managed NOC service at every level of technical support

Our multi-tier operational support structure enables managers to leverage the lower-cost first-level or Tier 1 team to perform routine activities, freeing up high-level technical teams to focus on more advanced support issues. By following an operational methodology that utilizes a tiered support structure in full alignment with the ITIL framework, our NOC can rapidly respond to incidents and events and continue to implement changes as needed, all under a more cost-effective service model.


Notification Support

We detect and identify events from alarms, calls, and emails related to network and security equipment, circuits, cloud infrastructure, and applications. This also includes creating incidents and notifying or escalating them to the client or customer until the incident has been acknowledged.


Tier 1 Support

At Tier 1, support includes initial event correlation, infrastructure, and services impact determination, and incident prioritization within established SLA timeframes—in addition to the scope of Notification Support. We work the vast majority of issues to resolution without impacting your team at all. Our Tier 1 resolution rates typically sit between 60% and 80% of all issues.


Advanced (Tier 2 & 3) Support

Our advanced support team expands on Tier 1’s expertise to include a deeper, investigative level of troubleshooting expertise in network and IT technologies along with specialized knowledge for highly-involved resolution.

Access our complete NOC service catalog and give your customers the support they need, 24x7.

Our service catalog covers a wide range of operational support functions for proactively monitoring, detecting, and measuring service availability and performance across your customers’ infrastructures and support operations—24x7 or whenever you need us. Expand the sections below for a sample of our comprehensive service catalog. Partnering MSPs white-label these services for their own service catalogs. 

INOC service catalogue
Event Monitoring and Management

We monitor, detect, and process events and faults related to client networks, IT infrastructures, and services such as status changes or usage to determine the appropriate action, often resulting in an incident being logged for fault management.

Incident Management

We detect and resolve incidents in order to restore services as quickly as possible and minimize downtime of our clients’ proactively monitored infrastructure and services. Notification, Tier 1, 2, and 3 services are available.

Problem Management

For those receiving our Tier 3 Incident Management services, Standard Problem Management includes performing activities needed to diagnose the root cause of incidents and submitting change requests to resolve those problems. Predictive Problem Management aims to avoid incidents proactively. This service also maintains information about problems and workarounds for use by Incident Management.

Capacity Management

We record and manage the performance, utilization, and capacity of our clients’ infrastructure components to ensure client service-level targets are being met.

On-Demand NOC Support

We provide backup — overflow, disaster recovery — NOC support for our non-24x7 clients.

Product Support

We provide white-labeled technical support to clients of system integrators, OEMs, and independent software vendors. Notification, Tier 1, 2, and 3 services are available.

Help Desk Support

We record and manage service requests — for information, advice, standard troubleshooting support, or access to a service — for the client’s end users and end customers.

Call Center Support

We record and route calls from our clients’ end users and end customers.

Service Transition Planning and Support

We work together with our clients to define the specific steps for the initial setup of support, including per-customer onboarding if applicable.

New Service Onboarding

We onboard client and customer infrastructure with client-supplied information and assistance. Get in touch with us to see all the services included in standard turn-up support, including CMDB setup, connectivity, ticket system, alarm monitoring setup, call and email setup, NOC runbooks, and much more.

Change Management

We record and manage changes to infrastructure, services, and monitoring. After New Service Onboarding is complete, we make subsequent changes to our support to reflect changes in our clients’ or their customers’ infrastructure and support environments. These changes include scheduled maintenance support as well as Requests for Change, including move, add, change, and delete requests.

Service Asset and Configuration Management

SACM defines the service and infrastructure components required to deliver services to our clients and maintains accurate configuration records. Configuration records also include service and asset relationship information. This support process allows for better Change Management, Incident Management, and Problem Management and ensures adherence to standards, legal requirements, and regulatory obligations.

Professional Services

We support clients with their internal runbooks, tools, and infrastructure through a number of Professional Services. These include Integration Services (such as runbook development, tools integration, and custom monitoring functionality) as well as Engineering Services (including standard and simplified provisioning and design and deployment services).

Service Reporting and Service Analysis

Service Reporting provides reports about INOC support. Service Analysis aligns the services with changing client business needs by identifying and implementing improvements to the services we provide. The objective of this process is to improve effectiveness and achieve these objectives in more economical ways. Service Analysis measures and monitors process compliance, quality, performance, and the business value of a given process.

global partners shaking hands

Why partner with us?

Who are our VISION Partners?

Value-Added Resellers (VARs) and System Integrators (SIs)

Builds and supports client infrastructures by combining hardware and software from multiple vendors.

Managed Service Providers (MSPs)

Delivers services, such as network, application, infrastructure, and security, via ongoing and regular support and active administration of customer environments.

Alliance Partners (OEMs)

Network equipment manufacturers that rebrand (white-label) INOC’s services and sell them to their end customers.

Strategic Technology Partners

Strategic technology partners are part of an ecosystem that provides additional technology services.

Referral Sales Agents

An experienced individual qualified to analyze and advise a client compensated for a referral.

We keep good company. Join other leading technology innovators accelerating their business with INOC.

Strategic Technology Partners
bmc logo
aws logo
servicenow logo
salesforce logo
LogicMonitor logo
bigpanda logo
splunk logo
zapier logo
slack logo
Dell logo

VISION Partners get results. Here are a few of their stories.

Expand the sections below to see how the VISION Partner Program is enabling our partners to get a competitive advantage in the market and reach their revenue goals.

people communicating virtually
Partner Case Study: Financial Services Company

Client: $2.2 billion revenue; $700 billion assets; 4,300 employees; 21,000 customers

Environment: 450 Applications; Windows, Unix, VMware (4500 servers); MS SQL, Oracle, Cisco, Palo Alto, F5; Dynatrace, LogicMonitor, ServiceNow


Service interruptions; MTTR (and Support team coordination and collaboration); Shift and resources management; Limited operational visibility

  • SOLUTION 1: Consolidated tools and alarm view, correlation, ticketing integration
  • SOLUTION 2: ITIL process framework, NOC Runbooks, tiered support structure
  • SOLUTION 3: Operational metrics, KPIs, QC/QA analysis, reporting, CSI
  • 45% reduction in time to action
  • 70% of incidents resolved by Tier 1 Team
  • Visibility into challenge areas of infrastructure and support teams
Multi-Vendor Support: Mid-Size System Integrator

A system integrator was faced with the challenge of supporting advanced network technologies from multiple vendors 24x7, including solutions they sell and those they don’t.


Adding a structured 24x7 NOC framework has opened the door to new revenue opportunities. INOC and the partner put together a Hybrid NOC solution to support multi-vendor/multi-technology client environments:

  • Tier 1 INOC + Partner Tier 2-3 (on tech that partner has resources for)
  • Tier 1-3 INOC (on tech that partner does not have resources for)
  • Vendors supported: Juniper, Cisco, Extreme, Aruba, Palo Alto, Ciena, Adtran

The partnership drives new revenue opportunities as the Partner can go to almost any client in the larger addressable market with a 24x7 support solution that provides event aggregation, problem isolation, and remediation across a multi-vendor network/architecture designed to meet the clients’ end-to-end support requirements.

NOC Operations Consulting: Large System Integrator

A large system integrator was frequently being asked by their enterprise clients to help improve the client’s own existing NOC operations and/or provide 24x7 support.


The partner added the following service capabilities with INOC solutions: - NOC Assessment and Operations consulting services - 24x7 Shared NOC support - 24x7 and off-hours/weekends Dedicated NOC support - 24x7 Service Desk support - Tech supported: Network, compute, database, storage, applications


The partner now addresses clients’ end-to-end needs from equipment supply to maintenance/field support to 24x7 monitoring and problem resolution along with help desk services.

Alliance (OEM) Services: Network Equipment Company

A network equipment manufacturer was working with a large telecom company that was providing NOC services on the manufacturer’s behalf. The telecom company had limited flexibility in its service features and was unable to fulfill all the requirements for a number of customers. The manufacturer then issued an RFP for NOC services.


INOC provided a structured, secure, and flexible NOC solution for the manufacturer’s customers with highly demanding SLOs, quality controls, and custom dashboards and reporting requirements.


The OEM increased its sales of maintenance and managed services from 20 to 85 clients in three years with substantial growth in recurring revenue.

What’s your NOC solution?

Direct NOC Support
Enterprise, Service Provider, OEM

As a leading provider of NOC services, we know how to ensure infrastructure and application availability throughout the enterprise, prioritize outstanding customer communications for service providers, provide detailed network performance metrics via dashboards and reports for OEMs and their customers, or support any other key business driver and deliver a solution fit just for you.

Not sure if outsourced NOC support is right for your organization? Read our guide and find out.

The Definitive Guide to Outsourced NOC Support Services

White-Labeled or Augmented NOC Support
MSP, SI, VAR, OEM, Strategic Technology Partner, Referral Sales Agent

Looking for a NOC services partner who can fill 24x7 NOC support gaps and unlock new revenue opportunities in high-demand areas such as managed services? The INOC VISION Partner Program gives you the solutions, training, tools, and support to accelerate profitability and expand your business without at a fraction of the cost and complexity of standing up NOC services yourself.

Wondering if partnering offers an easier, more cost-effective way to add 24x7 NOC support to your service catalog? Read our guide and find out.

The INOC VISION Partner Program for MSPs and SIs

“INOC’s willingness to be flexible and help customize the engagement while also making recommendations about the support function, in general, were huge motivators for our client. INOC was willing to start slow and gradually transition them from having dedicated hands to shared services for us over the course of two or three years. That’s something no other partner was willing to do. Rather than forcing the client into their own processes, INOC took the time to understand what the problem was, who the people were, what outcome they were looking for, and then craft a custom solution that wasn’t a seismic change for the engineers. Some of the process improvements were made more comfortably over time.”

SHI logo Troy Weber, Enterprise District Sales Manager

“[A] big motivator for working with INOC was its ability to navigate the interpersonal dynamics of a massive enterprise. Our client had multiple CTOs, CIOs, and about two dozen IT SVPs. INOC was able to galvanize all these stakeholders by demonstrating real thought leadership in their discipline. They could show what’s likely coming in two or three years in terms of automation and machine learning—and how DevOps was going to play into support. That was super important to our client.”

SHI logo Troy Weber, Enterprise District Sales Manager

Dive into our resources

  • Get a clear and concise introduction to outsourced NOC support in our definitive guide.
  • Learn three factors to consider when deciding to outsource or not in our handy decision guide.
  • Learn the difference between NOC managed services and outsourced NOC support in our quick-guide.
  • Get an introduction to outsourced NOC staffing models in our staffing guide.
  • Take a look at our onboarding process and what to expect if you turn up support with us.
  • Learn the critical utilization metrics and KPIs NOCs often miss in our latest blog post.
  • Explore a few best practices in our guide to ITIL incident management.
  • Start improving MTTR and MTBF in your optical networks with our eight tips.
  • Get some unique perspectives on managing cloud infrastructure in our blog post.
  • Learn the difference between NOC managed services and outsourced NOC support in our quick-guide.
  • See how we helped AT&T Business grow its VA Hospital guest wi-fi program and reduce ticket resolution times by 35% in our case study.

  • Learn how INOC partnered with SDI Presence to reduce ticket volume by 50% and increase monitoring accuracy by 25% for critical infrastructure customers.

Get in touch with us

Have questions? Want to discuss a possible engagement? We’re here to help you find your optimal NOC solution.

Become an INOC VISION Partner

Need to deliver 24x7 NOC support to your customers? Become an INOC VISION Partner and get the NOC capabilities you need at a fraction of the cost and complexity.

Let’s Talk NOC

Use the form below to drop us a line. We'll follow up within one business day.

men shaking hands after making a deal