INOC’s leadership leverages decades of experience in NOC operations and technology support at the executive level. While our expertise is internationally recognized, we’re small enough to recognize the importance of personal interaction. Our team collaborates closely with clients and enjoys long-term relationships with the companies INOC has served.

Brandon Atkins

Brandon Atkins


Brandon has over 20 years of expertise in Operations Management, Process Engineering, Customer Service, and Project Management. Before his current role at INOC, he worked at Bethesda Softworks/Zenimax Online Studios in numerous positions, including Director of Business Operations and NOC Manager. He was also Director of Network Operations at Epana Networks and Operations Manager at Covad Communications. His team focuses on increasing INOC clients’ service availability through rapid and advanced troubleshooting and maintaining experienced Tier 2 engineering capacity. Brandon has a BS in Business Administration from Frostburg State University.

Tom Hempel

Thomas Hempel


Tom has over 25 years of experience leading global sales organizations in Managed Services, Cloud Solutions, IoT, SDN, and Unified Communications. Before INOC, Tom pioneered innovative solutions for NEC, Sphere Communications, Stratosphere Networks (now Ascend Technologies), and TraknProtect. Tom leads INOC’s VISION Partners and Direct Sales Teams in delivering our sales execution in his current position. He currently serves as an executive board member of HFTP Chicago (Hospitality Financial and Technology Professionals). Tom holds a BS in Communications/Journalism from the University of Wisconsin, Oshkosh, and technical certifications in Cloud, Networking, and Unified Communications. 

Eric Idler

Eric Idler


Eric has worked at INOC for six years, starting with the Service Desk team before progressing into numerous leadership roles, including Manager of Advanced Incident Management and Senior NOC Manager. With hands-on experience in Operations and Service Desk Management, he currently manages the Shared NOC. He ensures that incidents are handled efficiently and effectively through their life cycle to support INOC clients. Eric has a BS in Economics and Computer Science from the University of Wisconsin-Madison.

Austin Kelly

Austin Kelly

Director of Advanced Technical Services

Austin has worked at INOC for over eight years in several positions, starting as a NOC Engineer and advancing his way to managing Tier 2 and Advanced Technical Services (ATS), before moving to his current position. He has deep expertise in Service Management, Technical Support, and Configuration Management and leads infrastructure design, engineering, and project support for various technologies in his current role. 

Jen Lichucki

Jennifer Lichucki


Jen has over 20 years of experience working in Service Management, Help Desk, and End User Services. Before joining INOC, Jen was the Service Desk and Operations Manager at American Family Insurance, Service Delivery Manager at WPS Health Insurance, and Vice President of IT Support Services at QBE Insurance. At INOC, Jen leads the Client Integration team focusing on providing customers with a seamless service onboarding experience while also looking for opportunities to increase effectiveness through platform automation. She holds an MBA and a BS in Computer Information Systems from Edgewood College. 

jim martin

Jim Martin


Jim has over 30 years of experience in network and systems design, and global critical infrastructure deployments. Prior to joining INOC, Jim was the Director of Operations at the Internet Systems Consortium, where he led the team operating F-Root, a worldwide anycast cluster providing critical Internet infrastructure as one of the 13 global DNS root servers. Previously, he was a Principal Consultant at DeepDive Networks and an IP Architect at Woven Systems, which was later acquired by Fortinet. Jim has also served as a Solutions Architect at Netzwert AG, a Senior Research Scientist at Nortel Networks, and a Lead Engineer at Interop, where he designed, built and managed the InteropNet. He works with IETF, where he authored a number of RFCs. In addition, he leads the IETF NOC Team, designing and delivering the network that powers the IETF. He is active with NANOG, DNS-OARC, RIPE, and ICANN.

peter prosen

Peter Prosen


Pete has 30 years’ experience in engineering and sales, including systems engineering, software development, OEM and channel sales, product management, process design and improvement, and system quality assurance. He has worked for a range of companies in the cable, telephony, cellular data and wireless markets, including E-Band Communications, Motorola, FlexLight Networks and ADC Telecommunications. The high-level wireless expertise Pete brought to INOC enabled the development of new and innovative solutions for clients. As manager of both INOC’s NOC and field services teams, he ensures quality and efficiency across the operation.

prasad rao

Prasad Rao


An organizational efficiency and quality control expert, Prasad has 25 years of experience in operations, finance and business development in the IT and manufacturing industries. Prior to INOC, he was Director of Engineering at RC Machine, where he oversaw the engineering of automotive production machines. He was also co-founder and chief executive of Vidhata Plastics, a pioneering manufacturer of polyurethane shoe soles. A graduate of the Indian Institute of Technology-Madras, Prasad holds an M.S. in industrial engineering from the University of Illinois.

prasad ravi

Prasad Ravi


Prasad has more than 25 years of networking and IT experience. Prior to INOC, he was Director of Enterprise Network Services at Rush University Medical Center. Previously, he applied computational science methods to problems in engineering at the National Center for Supercomputing Applications. Prasad holds a Ph.D. in computational science from the University of Illinois at Chicago and an MBA from Northwestern University. He is the author of 14 published papers.

rick smith

Rick Smith


Rick has spent more than 30 years in the network services field as a project manager and consultant. For nearly 17 years, he was a network engineer at the University of Wisconsin-Madison. At INOC, he has led several divisions, including NOC Operations/Service Delivery, Network Engineering and Systems/Development. He now spearheads INOC’s Customer Advocacy group, aimed at consistently delivering the highest quality service and exceeding client expectations. Rick attended UW-Madison and holds a degree from Herzing University, which named him to its Wall of Fame for his professional accomplishments.

Mark Biegler

Mark Biegler


Mark has been a leader and innovator in IT and Telecom for the past 20 years, focusing on Service Delivery and Operations, Service Level Management, Supplier Performance, and Information Security. His experience includes serving as the Vice President of IT at Netagen and the Director of Managed Services at Ciena, where he founded the delivery of their proactive 24x7 NOC Services to a worldwide customer base of large-scale enterprises and telecommunication service providers. Mark earned his Master's of Science and Bachelor's of Science in Computer Science from the University of Regina. Mark currently leads INOC’s NOC Operations Consulting practice, where he works with clients to assess their current state IT operations and provide tactical recommendations on how to maximize their operational maturity.