NOC Operations Consulting

At INOC, we understand the critical role that efficient Network Operations Centers (NOCs) play in maintaining the health and performance of your IT infrastructure. Our NOC Operations Consulting Service is designed to provide rapid, tactical improvements that deliver measurable value quickly, ensuring your NOC is optimized for performance and reliability. Put our expertise and best practices to work for you.

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Build or optimize your NOC for peak performance and availability

A fast and effective NOC relies on a fully documented and implemented operational framework—one that employs best practices and innovative problem-solving throughout your IT environment.

Having designed and implemented NOC operations with the best reputation in the enterprise, service provider, and OEM markets, INOC delivers comprehensive consulting services tailored to both building new NOCs and optimizing existing ones. Our NOC Operations Consulting Service is structured to provide rapid, tactical improvements that drive measurable value and ensure your NOC is optimized for peak performance and reliability.

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Immediate access to industry best practices and proven methodologies

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Objective, external perspective on your operations

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Rapid implementation of improvements without diverting internal resources

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Expert NOC operations support and guidance

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Common NOC challenges we address

Lack of formalized processes (events, incidents, scheduled maintenance)
Incidents managed through emails or disconnected systems
Slow response times, room for human error
Configuration management gaps 
No robust CMDB as single source of truth
Non-existent, inconsistent, or incomplete runbooks

GREENFIELD NOC OPERATIONS

Run your new NOC effectively and efficiently from day one

Building a new NOC or helping your customers build one? Let us learn your key operational needs and we’ll develop of core processes, customized runbooks, a basic CMDB setup and any other operational components you need from day one. Our greenfield consulting services let you implement modern NOC operations efficiently within a short timeline, ensuring future scalability and optimization.

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EXISTING NOC OPTIMIZATION

Optimize your current NOC and unlock its full potential

Need to enhance your current NOC? We identify and analyze operational gaps, highlight opportunities, and develop a standardized operational framework to push IT service performance and availability into high gear. We'll work closely to understand what's working, what's not, and craft a customized blueprint for tiered organization and service operation. You'll get a full roadmap and implementation support to bosot performance and efficiency.

Tier 1 NOC Foundations (Greenfield)

For organizations in the process of setting up a new greenfield NOC that need guidance on establishing foundational processes.

Typical timeline: 4-8 weeks

Typical deliverables:

Event Management Process

Incident Management Process

Scheduled Maintenance Process

Basic CMDB Setup (Excel-based or ITSM-based)

Runbooks

Prioritized report and execution support

Overview

NOC Foundations is for organizations that are building or formalizing a new NOC and need a proven operational blueprint to work from on day one. We provide clear guidance and implementation support for establishing a solid foundation by addressing the most critical aspects of NOC operations based on what we’ve learned works best over 20 years of refining NOC operations.

We begin with a targeted assessment to quickly identify the top issues and provide actionable recommendations tailored to your needs that typically focuses on five central areas:

The implementation phase, spanning just a couple of weeks, ensures that these foundational elements are effectively integrated into your operations, providing a robust platform for future growth and optimization. It’s everything you need to stand up a modern NOC.

Phase 1: Assessment

  • We conduct targeted interviews and gather necessary information from your team.
  • You get a prioritized report identifying top issues with actionable recommendations tailored to your specific needs.

Phase 2: Solutioning

  • Core Processes: Based on what learn, we develop robust event and incident management processes as well as a scheduled maintenance process.
  • CMDB Setup: Guidance on creating a basic, either Excel-based or ITSM-based CMDB.
  • Runbooks: We develop and customize runbooks based on a proven template.
  • Other areas: These areas of focus can be adapted based on your specific needs.

Phase 3: Execution

  • We collaborate closely with your team to ensure tailored solutions meet your operational needs.
  • We provide hands-on support during the implementation to ensure smooth and effective execution.
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Tier 2 NOC Optimization

For organizations with an existing NOC seeking to enhance performance and operational efficiency.

Typical timeline: 4-8 weeks

Typical deliverables:

Event Management Process

Incident Management Process

Scheduled Maintenance Process

Basic CMDB Setup (Excel-based or ITSM-based)

Runbooks

Prioritized report and execution support

Overview

Tier 2 is tailored for organizations with an existing NOC seeking to enhance performance and operational efficiency. This tier provides a comprehensive assessment that dives deep into all aspects of your NOC operations to identify significant areas for improvement.

We deliver detailed, prioritized recommendations for optimizing your NOC. Our advanced deliverables include enhanced runbooks tailored to specific scenarios, an advanced CMDB setup with ITSM integration, and optimized event and incident management processes for proactive monitoring and faster response times. Additionally, we establish a robust scheduled maintenance process to minimize unplanned outages.

The implementation phase involves detailed planning and customization, ensuring that advanced solutions are seamlessly integrated into your operations for sustained performance improvements.

NOC Optimization is the ideal choice if:

  • Your NOC is operational but struggles with efficiency and performance issues.
    Your incident management process is slow, leading to prolonged downtime.
  • You lack a proactive event management process and experience frequent, unanticipated outages.
  • Your NOC operations are mid-sized to large, requiring more sophisticated optimization solutions.

Phase 1: Assessment

  • We conduct targeted interviews and gather necessary information from your team.
  • You get a prioritized report identifying top issues with actionable recommendations tailored to your specific needs.

Phase 2: Solutioning

  • Core Processes: Based on what learn, we develop robust event and incident management processes as well as a scheduled maintenance process.
  • CMDB Setup: Guidance on creating a basic, either Excel-based or ITSM-based CMDB.
  • Runbooks: We develop and customize runbooks based on a proven template.
  • Other areas: These areas of focus can be adapted based on your specific needs.

Phase 3: Execution

  • We customize everything to fit your specific environment.
  • We collaborate closely with your team to ensure tailored solutions meet your operational needs.
  • We provide hands-on support during execution to ensure smooth and effective implementation into your operation.
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Tier 3 NOC Transformation

For large enterprises and service providers requiring comprehensive NOC transformation.

Typical timeline: 8-10+ weeks

Typical deliverables:

Runbooks

Advanced CMDB Setup (with ITSM integration)

Event Management Process (foundational and advanced)

Incident Management Process (foundational and advanced)

Scheduled Maintenance Process (optimized)

Knowledge Management System (including AAGs and SOPs)

Reporting System (data warehousing and self-service reporting)

Resource Management Dashboard

Staff Development Plan

Service Strategy

Workflow Management Improvements

Single Pane of Glass (SPOG) Implementation

Comprehensive Assessment Report

Prioritized Implementation Plan

Additional Items As Needed

Overview

NOC Transformation is for large enterprises and service providers that need a total operational overhaul of their current monitoring and management program. It includes an in-depth assessment, extensive analysis, and high-priority recommendations to drive significant enhancements with ad hoc execution assistance.

Our comprehensive deliverables include fully customized runbooks, a full-scale CMDB setup with detailed ITSM integration, and fully optimized event and incident management processes with automation and proactive capabilities. Additionally, we establish a comprehensive scheduled maintenance process and implement advanced metrics and reporting systems for full operational visibility and continuous improvement.

Common solutions include:

Implementing a centralized ITSM platform
Developing ITIL-aligned processes for incident, problem, and change management
Creating or enhancing a CMDB
Implementing automated event correlation and ticketing
Developing a formal service catalog with defined SLAs and OLAs
Enhancing knowledge management practices, including improving runbooks and documentation
Expanding performance metrics and reporting capabilities
Creating structured training programs and enhancing staff development
Developing or enhancing business continuity plans
Implementing a tiered NOC/IOC structure

The implementation phase involves intensive collaboration and hands-on support from our experts to ensure successful execution and long-term success. This tier transforms your NOC into a high-performance, reliable operation that meets the most demanding operational requirements.

NOC Transformation is ideal for large enterprises, service providers, and OEMs with complex NOC operations that require a comprehensive transformation via fully customized solutions, advanced automation, and proactive capabilities. These organizations are also looking for strategic, long-term improvements and integration of advanced metrics and reporting systems for continuous optimization.

NOC Transformation is the ideal choice if:

  • Your NOC operations are large and complex, requiring a comprehensive transformation.
  • You require extensive integration of metrics and reporting systems for continuous improvement.
  • You’re not bound by a limited timeline.

Phase 1: Assessment

  • We conduct extensive interviews and technical evaluations from your environment to gather necessary information from your team.
  • You receive a highly detailed report with in-depth analysis and prioritized recommendations.

Phase 2: Solutioning

  • Solutioning is comprehensive and tailored specifically to your operational needs. This often includes centralizing ITSM, implementing a tiered NOC structure, developing ITIL-aligned core processes, creating or enhancing a CMDB, developing a formal service catalog, and much more.

Phase 3: Execution

  • We customize everything to fit your specific environment.
  • We collaborate closely with your team to ensure tailored solutions meet your operational needs.
  • We provide hands-on support during execution to ensure smooth and effective implementation into your operation.
I'm interested

Implementation Support

We understand that recommendations are only valuable when effectively implemented. That's why our NOC Operations Consulting service doesn't stop at providing a report — we offer comprehensive implementation support to ensure your organization realizes the full benefits of our expertise.

Hands-on Guidance

Our experienced consultants work directly with your team to implement recommended changes, providing real-time guidance and problem-solving.

Phased Implementation

We break down complex changes into manageable phases, minimizing disruption to your ongoing operations.

Tool Configuration

Our experts assist in setting up and configuring any new tools or systems, ensuring they're optimized for your specific needs.

Process Integration

We ensure your team thoroughly understands all changes, empowering them to maintain and further optimize operations post-implementation.

Knowledge Transfer

We break down complex changes into manageable phases, minimizing disruption to your ongoing operations.

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Free White Paper Top 11 Challenges to Running a Successful NOC

Download our free white paper and learn how to overcome the top challenges to running a successful NOC. 

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Technology integration

INOC has extensive experience integrating and optimizing various NOC technologies and tools, including ServiceNow, SolarWinds, New Relic, LogicMonitor, Jira, and many more. Our solutions are designed to work seamlessly with your existing infrastructure while introducing best-in-class tools where needed.

Customization Capabilities

We understand that every NOC is unique. Our solutions are tailored to your specific environment and requirements. We've successfully customized solutions for clients ranging from small startups to large enterprises, adapting our approach to fit diverse operational needs and technological landscapes.

Operational ROI

Many of our clients see significant improvements within the first 3-6 months post-implementation. We work with you to establish clear KPIs and track progress, ensuring you can quantify the return on your investment in our services.

How it works

Our NOC operations consulting engagements deliver quick wins and measurable value. The process begins with discovery and assessment to pinpoint your precise. This assessment is conducted over 1-2 weeks, and INOC delivers a prioritized report with actionable recommendations that focus on core areas like event and incident management, runbooks, CMDB setup, and scheduled maintenance processes. These recommendations are accompanied by concrete deliverables such as runbooks and CMDB guidance, ensuring you receive tangible outputs that can be implemented quickly.

After the assessment, the engagement moves into the implementation phase. You can expect immediate improvements in operational efficiency through the implementation of standardized processes, automation, and better integration of monitoring and ticketing tools. We also supports clients in overcoming internal challenges, such as lack of resources or tools by integrating our top recommendations directly into your operations. This hands-on approach ensures you see quick returns on your investment and are well-positioned for future improvements.

We begin with a consultation to understand your NOC operations, challenges, and goals. Through interviews with key stakeholders and a review of your current processes, tools, and documentation, we establish clear deliverables and timelines.

We assess your NOC’s operations, identifying gaps, inefficiencies, and areas for improvement. For greenfield environments, we document all operational needs to shape strategic planning.

We provide a report with tailored recommendations based on your needs and maturity. This typically includes customized runbooks, CMDB setups, and event/incident management processes, scaled according to your chosen tier, however this can be customized to your specific needs if other areas of improvement take priority.

We create and execute a detailed implementation plan to ensure smooth integration into your NOC operations.

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Meet our chief NOC operations architect

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Mark Biegler

SENIOR OPERATIONS ARCHITECT

Mark has been a leader and innovator in IT and Telecom for the past 20 years, focusing on Service Delivery and Operations, Service Level Management, Supplier Performance, and Information Security. His experience includes serving as the Vice President of IT at Netagen and the Director of Managed Services at Ciena, where he founded the delivery of their proactive 24x7 NOC Services to a worldwide customer base of large-scale enterprises and telecommunication service providers. Mark earned his Master's of Science and Bachelor's of Science in Computer Science from the University of Regina. Mark currently leads INOC’s NOC Operations Consulting practice, where he works with clients to assess their current state IT operations and provide tactical recommendations on how to maximize their operational maturity.

A growing fiber internet provider received a full operational plan for implementing ITSM systems, formalizing processes, and expanding its NOC staffing to enhance service reliability.

INOC provided guidance on creating a service catalog, deploying a comprehensive monitoring system, and establishing consistent training programs for the NOC team​.

Read the full case study
A global software company received a roadmap for establishing a robust incident management system to track all alerts and improve team communication.

INOC delivered recommendations on introducing career development programs, automating workflows, and implementing ticketing systems for improved performance tracking​.

Read the full case study
A financial technology company received recommendations to adopt automated event correlation and centralized ticketing across platforms to improve operational efficiency.

INOC provided a unified service strategy, streamlined monitoring processes, and enhanced reporting to optimize incident management​.

Read the full case study

Let’s give your NOC the operational capability it deserves

noc runbook

With well over 20 years of experience implementing best practices in NOCs around the world, we've seen and solved many of the biggest operational hurdles that hinder growth and waste valuable time and energy. Right now, our ITIL-aligned frameworks power IT support in hundreds of organizations around the world, helping them resolve issues faster and greatly improve their proactive and predictive capabilities. Whether you're building a NOC or want to unlock new opportunities for efficiency within your current one, we help you develop a framework designed to make life easier and your business stronger.

“We really value the INOC team’s understanding of NOC support and operations and their ability to support our growing customer base and requirements. They’ve understood and accommodated our changing needs in a way that encourages growth and expansion.”

Adtran logo Joe Phelan, Vice President, Customer Service
Adtran

“INOC has provided an incredible level of NOC support for our critical Public Safety and Public Transportation clients that have large and complex network, server, and application environments. INOC provides our field service teams with more intelligent alerting that allows us to resolve problems much quicker and keep critical infrastructure running 24x7. Trending capacity and forecasting is also important to our clients. INOC’s services allow us to help our clients budget capital improvements more appropriately. Our partnership has spanned twelve years and we’re continuing to expand services to date.”

Digital Realty logo George J. Cornachini, Global Technology Consultant
Digital Reality

Dive into our resources

  • Get a clear and concise introduction to outsourced NOC support in our definitive guide.
  • Learn three factors to consider when deciding to outsource or not in our handy decision guide.
  • Learn the difference between NOC managed services and outsourced NOC support in our quick-guide.
  • Get an introduction to outsourced NOC staffing models in our staffing guide.
  • Take a look at our onboarding process and what to expect if you turn up support with us.
  • Learn the critical utilization metrics and KPIs NOCs often miss in our latest blog post.
  • Explore a few best practices in our guide to ITIL incident management.
  • Start improving MTTR and MTBF in your optical networks with our eight tips.
  • Get some unique perspectives on managing cloud infrastructure in our blog post.
  • Learn the difference between NOC managed services and outsourced NOC support in our quick-guide.
  • See how we helped AT&T Business grow its VA Hospital guest wi-fi program and reduce ticket resolution times by 35% in our case study.

  • Learn how INOC partnered with SDI Presence to reduce ticket volume by 50% and increase monitoring accuracy by 25% for critical infrastructure customers.

Let’s Talk NOC

Use the form below to drop us a line. We'll follow up within one business day.

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