Many NOCs aren’t designed to be scalable; that is, able to handle a growing amount of work as the company grows without compromising the level of service.
Typically, business plans include initial funding, sales and marketing, system build-out, operations support, and the business guidance needed to meet the projected growth. What business plans sometimes don’t take into consideration are predictable growth and process planning.
Often, for example, sales for a company take off, with key managers focused on new clients and getting technical services delivered to meet service launch dates. The same technical and operations resources are then tasked with the ongoing support of these services, severely impeding the organization’s ability to manage its growth. The result is predictable: customer dissatisfaction.
The ability to grow or absorb expansion requires careful consideration of the following factors:
Outsourcing your NOC support to INOC offers a level of scalability that simply wouldn't be feasible in-house. Our shared NOC support model—which utilizes a timely and reliable resource pool that is constantly triaging and working through queues containing tickets from many clients—enables organizations to benefit from economies of scale.
Rather than being limited to a set number of dedicated resources, shared support works in multiple client environments through assignments that commit them to a particular environment at any one time. This offers a reasonable level of flexibility to absorb varying workloads and the option to scale service up or down to meet fluctuating support demands.
Outsourcing NOC support to a provider with an operationally mature NOC not only frees up precious in-house resources to work on more revenue-generating projects but puts the people, process, and platform elements in place to meet and exceed the service levels demanded of your end-users or customers.
The net result is almost always the same: a reduction in overall operational costs, the metrics to manage those costs, and, in most cases, significantly improved performance.
In short, teams that outsource NOC support to INOC get the unique ability to receive as much or as little support as they need so their can better utilize their own IT resources—all while protecting their business and meeting or exceeding desired service levels.
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