The Definitive Guide to Enterprise Network Management in 2024

This guide explores the state of enterprise network management in 2024, common challenges, and best practices you can incorporate into your management strategy.


A Brief Introduction to Enterprise Network Management

Enterprise network management is the practice of designing, implementing, managing, and maintaining an enterprise organization’s network infrastructure, including both hardware and software components. Crucially, it involves overseeing network functions such as performance monitoring, security, and data integration

In recent years, enterprise network management has become increasingly crucial as companies rely more on technology to carry out their operations. This has led to expanding network management's scope with the rise of cloud-based services, edge computing, and the Internet of Things (IoT). As a result, the stewards of today’s enterprise networks must have the knowledge and experience in these areas to keep their company's network infrastructure up-to-date and secure—and be equipped with the tools and operational components to do so.

Incorporating machine learning and automation, also known as AIOps, into enterprise network management has unlocked incredible performance opportunities. This shift has also required a substantial technical and operational lift. When thoughtfully and strategically implemented, these tools enable network teams to streamline their workflow, reduce the risk of human error, rapidly provision new services, and locate and identify the root cause of network security issues. In turn, this results in improved network performance, reduction of downtime, and reduced security risks, as fewer manual processes mean fewer configuration or policy errors that can create vulnerabilities.

When these tools are thoughtfully and strategically implemented, network teams can radically streamline their workflow, reduce the risk of human error, and run some processes (or parts of processes) at machine speed—increasing efficiency and improving network performance while reducing downtime.

Enterprise network management is a complex and ever-evolving practice that requires continuous learning and adaptation to stay current with technological advancements. With all these complexities and challenges, enterprises are increasingly seeking the help of expert NOC partners like INOC to navigate the intricacies and challenges of modern network management, both from a technical and operational perspective.

Our expertise in modern technologies and trends, along with robust automation capabilities enabled by our NOC platform, allows us to offer much-needed support in monitoring and managing enterprise network infrastructures.

Talk to us to explore ways to reveal the complete picture of your IT service operation and optimize it for your end-users and your bottom line.

1 Modern Network Management Strategies for Enterprises

NOC engineer smiling

Network Design and Architecture

While the specifics of enterprise network design are totally dependent on the organization it's built for, that architecture should be robust, flexible, and scalable no matter what it’s comprised of.

Let’s unpack those a bit:


To be robust, the network should be designed to handle all types of traffic and bandwidth requirements. One best practice is to segment the network, which can prevent bottlenecks and protect sensitive areas.

  • One way to do this is by implementing Virtual LANs (VLANs) that group devices based on their function or location. For example, a finance department's devices can be grouped together in a VLAN, separate from those used by the marketing department to prevent bottlenecks and protect sensitive areas of the network.

Ensuring fault tolerance in network design is another critical aspect of a robust network. This can be achieved by implementing failover systems or redundant paths to maintain network availability during component failures.

  • RAID configurations in storage systems are one common example of this in practice—allowing data to be distributed across multiple drives so if one drive fails, the system can still continue functioning without data loss.
  • Another example is using redundant power supplies for critical networking equipment, ensuring that a single power supply failure doesn't bring down the entire network.



To be flexible, the network should be adaptable to changing business needs and technological advancements.

Flexible network design can be enhanced using hybrid network models, incorporating both on-premises and cloud-based resources. This allows for quickly and efficiently shifting resources and workloads as needed.

For example, enterprises often run their customer-facing applications in a public cloud for better scalability and cost-efficiency while keeping sensitive data and critical business applications in an on-premises data center for better control and security.

Network Function Virtualization can also enhance network flexibility by decoupling network functions from specific hardware, allowing for more flexibility in how services are deployed and managed.

  • For example, deploying a virtual firewall as an NFV. Rather than being tied to a specific hardware device, the firewall can be deployed wherever needed in the network, providing flexible protection that can be easily moved or scaled as requirements change.


To be scalable, the network should be capable of handling increasing amounts of work and accommodating growth without impacting performance or quality.

Embracing scalable solutions like software-defined networking (SDN) is important to accommodate future growth. Enterprises can utilize cloud services that offer virtual network functions (VNFs) that can be easily deployed and managed. SDN also enables enterprises to automate network provisioning and configuration with software that abstracts the underlying hardware, making it easier to manage and scale network components across different geographic locations and cloud platforms.

Another way to improve scalability is by implementing elastic infrastructure in your network design. Elasticity allows the network to expand and contract based on demand, ensuring it can handle growth without compromising performance. Cloud-based services like Amazon Web Services (AWS) or Google Cloud Platform (GCP) offer elastic load balancing, automatically distributing incoming application traffic across multiple resources, allowing for seamless scalability in response to changing demand.

Containerization is also important for scalability. Containers can be quickly deployed, scaled, or removed as needed, making it easier to adjust network capacity in response to fluctuating demand.

💡 INOC recommends

First, design with future expansion and ease of upgrade in mind from the start. In 2024, we’re witnessing a new era of network management where future expansion and ease of upgrade aren’t just desirable—they’re necessary. Too often, we encounter networks built to meet a set of immediate needs with little consideration for future growth, leading to numerous challenges when scaling or upgrading their network infrastructure.

Given an uncertain future where problems like shipping delays and other logistical issues may be more common, it's important to 'future-proof' your network at the design stage. Guide your decisions to allow your network to accommodate emerging technologies and increasing capacity demands—saving time, money, and effort in the long run.

Second, design around how enterprise networks are evolving. Enterprise networking has transformed significantly over the years. In the past, enterprise network design revolved around physical connectivity—linking sites and managing servers, workstations, and printers within these sites. Today, however, we are dealing with a dynamic mix of corporate-owned and personally-owned devices, most of which are connected wirelessly.

And the rise of remote work means most employees are no longer based in an office, shifting the focus of enterprise networking to accommodate remote connectivity reliably and securely. This means considering VPNs and ensuring robust internal and external infrastructure to support users, whether they're in the office or at home. It's also about dealing with issues like regional internet outages, which can significantly impact business.

Monitoring and management have also evolved. You're no longer just keeping an eye on corporate devices but also personally owned devices on the Wi-Fi network. Thus, the question of what you are designing for and how you monitor it has fundamentally changed in just the past five years.

In light of these changes, there is a clear need for better planning during the initial stages of network design. This involves not only considering the current demands on the network but also anticipating future needs and growth. If you're lucky enough to be working in a greenfield environment, take the time to understand the modalities of work and ensure the network supports them while still maintaining necessary security paradigms.

Part of this planning involves considering your growth pattern. It may be worth considering using services rather than physical infrastructure to allow dynamic scaling and bypass issues with hardware availability. For example, leveraging a service out of AWS for VPN connections can be more flexible than relying on physical infrastructure in your data center. Although this may initially cost more, the ability to scale up or down based on your business needs can be invaluable.

While it may seem less expensive to continue using physical infrastructure in your data center, such a decision might limit your flexibility and ability to respond to changing demands. Recognizing these shifts in enterprise network design can help ensure your organization's network remains robust, flexible, and scalable well into the future.


Network Monitoring and Performance Management

Network monitoring and performance management are critical elements of enterprise network management. In 2024, the approach to these areas combines traditional tools and cutting-edge, AIOps-driven technologies, offering a layered and nuanced understanding of network behavior and performance.


Network monitoring

Traditional network monitoring tools, such as SNMP managers, network protocol analyzers, and network mapping tools, continue to provide real-time metrics and alerts that help administrators identify and troubleshoot issues quickly.

For instance, SNMP managers collect information from various network devices, providing a global view of the network's health. Network protocol analyzers, on the other hand, help to inspect traffic at a granular level, allowing administrators to identify anomalies and possible security threats. Network mapping tools offer a visual representation of the network, making it easier to understand its structure and identify failure points.

And while these traditional tools remain fundamental, they’re being enhanced by advanced AIOps capabilities. (AIOps employs machine learning to analyze large volumes of network data, proactively identify potential issues, predict their impact, and sometimes autonomously rectify them before they degrade network performance). Applying AIOps leads to faster incident resolution, improved efficiency, and reduced downtime.

In another guide, INOC’s Ben Cone explored a few best practices for enterprise network monitoring in particular, pointing out a few elements that are critical today, such as:

  • mastering today’s protocols;
  • marrying disparate data points to unlock deeper insights, and
  • establishing a holistic view of the network environment to facilitate improved coordination across departments, thus minimizing organizational challenges and enhancing problem-solving.


Performance management

Performance management tools, such as Application Performance Management (APM) software, should be employed to closely monitor how well the network serves end-users and applications. APM tools can monitor network activity, analyze performance data, and provide insights for improvement, ensuring the network delivers an optimal user experience.

By combining these traditional and advanced tools and techniques, enterprises can achieve a more dynamic and proactive approach to network monitoring and performance management.

This combination helps maintain high network uptime and ensure a seamless user experience. It's essential to regularly update monitoring parameters and performance management strategies to keep pace with changing network conditions and business requirements. As network environments continue to grow more complex and dynamic, these practices will remain critical to successful network management.


💡 INOC recommends

First, recognize the growing importance of data in managing a network. From a performance management perspective, the role of data has grown significantly. In an era where more data equates to more insights, companies are increasingly focusing on capturing and analyzing every data point. Using third-party tools or custom-developed ones can enable us to gather insights that can arm clients to make informed decisions and have insightful conversations with their providers.

Take chronic or problem management, for instance. INOC’s Director of Advanced Technical Services, Austin Kelly, recounted how analyzing performance data allowed his team to spot when network links were under strain through a specific provider. By providing this information to their clients in the form of monthly average totals, they could negotiate with their provider to resolve long-standing chronic issues and even seek financial compensation.

Another example Austin cited was how the team pinpointed a chronic issue where a train's daily passage was causing excessive vibrations on a fiber run, leading to service interruptions. The wealth of data they collected led them to this conclusion and, ultimately, to a solution. As Austin succinctly put it, "The more data you have, the more apt you are to identify where issues are and where they're occurring."

Second, rethink your approach to network monitoring. When it comes to network monitoring, the team at INOC doesn't just rely on raw alerts from devices. As INOC’s VP of technology, Jim Martin puts it, "Monitoring is more than just the raw alerts off of devices because that's only giving you a piece of the puzzle." Jim emphasizes that understanding the business impact of a malfunctioning device or port is essential to prioritize the resolution process effectively. It's about comprehending the overall situation and severity, not just noting that there is an issue.

INOC's approach to network monitoring and performance management is about understanding the 'why' behind the alerts and the level of impact they could have on the business. In Jim's words, "Companies always have the alarms that tell them what's happening. We provide the additional context of why you should care and how much you should care." 


Network Maintenance and Support

Effective network maintenance and support requires companies to take a proactive approach to detect and resolve issues before they impact business operations. To ensure that the network is always running optimally, enterprises need to conduct regular network audits, software updates, hardware maintenance, and troubleshooting.

An important component of modern network support is 24x7 monitoring by a NOC, which can swiftly respond to incidents at any time. With the help of AIOps, many routine maintenance tasks are now augmented or automated, freeing up IT teams to focus on strategic initiatives. Additionally, enterprises can provide resources like knowledge bases to help their employees resolve issues faster and more accurately with fewer escalations.


💡 INOC recommends

Focus on communication basics that often get missed. INOC’s Austin Kelly highlights how fundamental basic communications is to effective network maintenance and support.

“So much time is wasted 'chasing ghosts' due to poor communication. For instance, if a customer is relocating equipment and fails to notify the (NOC, it leads to a cascade of false alarms and needless time wasted for all involved. An hour and a half of a NOC's time, an hour and a half of a high-level resource for the client, all could be saved with a simple email notification. This is a frequent occurrence and is a significant time sink in today's maintenance landscape.”

The cost of such issues is often not immediately apparent. The financial implication is more nuanced and harder to measure. For Austin, it’s about considering the opportunity cost of what could have been achieved during the time wasted. Valuable resources are diverted away from enhancing and improving services because they're consumed in resolving false alarms.

One way to plan improvements here is to look to sectors where this aspect of network maintenance and support is well managed. Federal agencies, for example, tend to have robust change control measures in place. Before any changes are made, they undergo thorough reviews, with notifications sent to all relevant parties and meticulous documentation maintained. High-end financial institutions, including high-frequency traders and big-name banks, also have stringent change control procedures. In both these sectors, everyone is kept informed, and change is handled in a structured, predictable manner, minimizing unexpected disruptions.

Companies can learn from these examples and implement similar stringent change control measures to improve their network maintenance and support.


Operational Challenges of Enabling These Strategies

Enabling these network strategies present several operational challenges that IT teams must overcome:

  • The implementation of robust, flexible, and scalable networks requires deep technical expertise and significant resources. Network segmentation using VLANs and ensuring fault tolerance through failover systems or redundant paths demand meticulous planning and continuous monitoring to prevent bottlenecks and protect sensitive areas.
  • Similarly, adapting to changing business needs and technological advancements is challenging, especially when integrating hybrid network models or implementing Network Function Virtualization. The network must be adaptable yet secure, a balance that is difficult to maintain.
  • The scalability aspect also brings its challenges; managing and orchestrating a multitude of SDN components, implementing elastic infrastructure, and deploying containerization practices require advanced skill sets and substantial investments in technology.
  • Despite the promise of faster incident resolution and improved efficiency, the implementation of AIOps demands a deep understanding of machine learning and analytics. Also, handling the large volumes of network data for AIOps could stretch the capacity and skills of the IT team. Managing performance through tools such as Application Performance Management software requires constant monitoring and timely updates to adapt to changing network conditions and business requirements.
  • Network maintenance and support presents the continual operational challenge of providing 24x7 monitoring and swift response to incidents. While AIOps can augment or automate some routine tasks, establishing an effective AIOps system requires a high level of expertise and a well-coordinated IT team. Ensuring up-to-date network audits, software updates, hardware maintenance, and effective troubleshooting further complicates the challenge.
These kinds of challenges bring enterprise teams to us all the time. Talk to us to explore some potential NOC solutions.

2Common Challenges in Enterprise Network Management—and How to Overcome Them

NOC engineer working

Challenge #1: Network Complexity and Scale Growing Pains

Managing network complexity and scale remains a significant challenge for many enterprises. As networks expand, integrating a diverse array of devices, users, and services, their management and security become increasingly challenging. For example, a large corporation might manage thousands of devices across numerous geographical locations, each with its unique configurations and security requirements.

Solutions here typically include:

  • Leveraging a configuration management database (CMDB) to maintain consistent configurations across the various devices in the network.
  • Implementing network segmentation to isolate and secure different parts of the network, preventing a compromise in one area from spreading to the entire network.
  • Establishing round-the-clock network monitoring and service desk support to identify and address potential issues before they impact network performance.

“Even the most successful companies have growing pains. It’s an inevitable part of expansion and development. The crucial step is to acknowledge these pains and address them head-on rather than letting them fester and cause longer-standing issues. The key to managing these growing pains is communication and partnership. Openness about challenges, even operational weaknesses, with partners and vendors can lead to more successful outcomes. Acknowledging weaknesses helps get the right tool for the job.”


— Jim Martin, VP of Technology, INOC


A 24x7 NOC service provider plays a pivotal role here—especially when they’re able to leverage AIOps to manage the escalating complexity as the company and its network grow.

Here at INOC, for example, we’re employing machine learning and automation to streamline routine tasks such as configuration management and spot patterns and anomalies that humans might miss.

That could be detecting an unusual increase in network traffic to a particular server, potentially indicating a security issue or malfunctioning device. These systems then draw on their training to suggest optimizations to restore services and resolve issues, sometimes before they impact network performance.

📄 Grab our free white paper, The Role of AIOps in Enhancing NOC Support, to learn how your NOC support stands to gain from AIOps. Use the free included worksheet to contextualize the value of AIOps for your organization.


Challenge #2: Integration of New Technologies

Integrating new technologies such as IoT devices, edge computing, and cloud services, into enterprise networks present unique challenges, including interoperability issues, heightened security risks, and the need for new management skills.

Consider an enterprise integrating IoT devices across multiple departments: Each device may have its unique requirements, potentially from different vendors, and may require novel security measures to protect against new types of threats.

One common mistake when integrating new technologies is trying to fit them into the existing model or system. However, each new technology comes with its unique features and capabilities that can be lost if forced into an old model. Our recommendation isn’t to try to make the new system work the old way but to leverage the new system's advantages. There may be some hard-won experiences from older technologies that could be beneficial, but it's crucial to separate those experiences from the specifics of the old technology. The crux is to shape the new approach based on these experiences.

Solutions here typically include:

  • Developing a strategic plan before integrating new technologies, ensuring that they align with the organization's goals and current infrastructure.
  • Evaluating the compatibility of new technologies with existing systems to prevent interoperability issues.
  • Ensuring robust security measures are in place, including round-the-clock monitoring and rapid incident response to protect against threats brought by new technologies.
  • Continuously upskilling the IT team and/or seeking assistance from external experts to effectively manage new technologies.

A 24x7 NOC service provider can support this technology integration by offering a network management platform that supports multi-vendor environments—allowing much more seamless management of devices and technologies from various providers.

Robust security measures such as round-the-clock monitoring, intrusion detection, and immediate incident response can mitigate the increased security risks. Additionally, such providers often have skilled IT teams well-versed in new technologies, eliminating the need for significant internal training.


💡 INOC recommends

First, closely evaluate any new technology and how it can fit into the business goals from a management perspective. How does this technology align with our current business goals? From a management perspective, what adjustments need to be made to incorporate this new technology

Identify the objectives with the new technology or platform and plan how best to accomplish those objectives with the combination of new technologies, tools, and hardware. For example, understanding the health of the network before problems arise or improving response times to issues.

Take a step back from the way things were implemented in the past and consider what the business is trying to achieve with the new technology. Some aspects of the old platform may need to be preserved, but the implementation might need to change to fit the new system better.


Challenge #3: Data Management and Reporting

Data management and analytics are paramount in network management, contributing to performance monitoring, security, and strategic decision-making. However, modern networks can generate an overwhelming volume of data. Imagine a multinational enterprise with hundreds of network devices producing logs every second. The sheer amount of data can quickly become unmanageable.

Solutions here typically include:

  • Employing machine learning to analyze network data. Such tools can detect patterns and provide early warnings of potential issues, allowing you to take preventive action.
  • Setting up automated reports for frequent network performance metrics, reducing the time spent on manual report generation.
  • Regularly reviewing and updating data management practices to ensure they continue to meet the organization's needs as the network evolves.

At INOC, we address these challenges with advanced analytics and reporting capabilities as a component of our NOC service. Our tooling can process and analyze large volumes of data, turning it into actionable insights. For example, predictive analytics might warn of a potential network overload based on current usage trends, allowing proactive measures to avoid it. Similarly, we train our machine learning to detect patterns in data that could indicate a slowly developing network issue, long before it escalates into a critical problem.

3The Advantages of Outsourcing or Augmenting Enterprise Network Management to a NOC Service Provider

Working in the NOC

24x7 NOC Services for the Always-On Enterprise

With the need for uninterrupted operations in today's digital business environment, 24x7 NOC services have become a necessity for many if not most enterprise organizations. These services ensure continuous monitoring, management, and rapid response to network issues, enhancing network reliability and minimizing downtime. For instance, an eCommerce business that operates globally requires constant network uptime to ensure uninterrupted services for its customers across different time zones.

The right NOC services can proactively identify and address potential issues, often before they escalate, offering enhanced network stability and performance. This could mean spotting a suspicious increase in network traffic or an unexpected device behavior that could indicate a problem.

By outsourcing to a NOC service provider, enterprises can ensure round-the-clock network monitoring, swift problem resolution, and consistent network performance, without the operational overhead of a full-time in-house team. This allows internal resources to focus on revenue-generating projects rather than break-fix support, secure in the knowledge that network issues will be managed and resolved efficiently through a service solely dedicated to NOC support.


Access to Expertise and Tools

Outsourcing network monitoring and management to a third-party NOC capable of supporting large enterprise organizations often grants enterprises access to a team of network specialists and the latest network management tools, which may be unattainable or impractical for in-house teams due to resource constraints or unjustifiably low utilization despite the benefits.

A dedicated NOC service provider enables instant access to a broad spectrum of expertise and advanced network management tools at a fraction of the cost of hiring, training, and retaining an in-house team. An outsourced team can often also bring to bear a wider variety of experiences and best practices from multiple industry contexts.


Cost Savings and Resource Optimization

Outsourcing select functions of network management to a NOC service provider is also a strategic move to optimize both financial and human resources. The operational expenses related to maintaining an in-house NOC  team—salaries, training, tools, and infrastructure—are transformed into a predictable and often lower monthly expense. This not only provides cost savings but also frees up internal resources to focus on strategic initiatives that drive business growth.


Shorter Time to Market

Time to market is a critical competitive factor in today's fast-paced business environment. Outsourcing network management allows enterprises to focus on their core activities, such as developing and launching new products or services faster.

Moreover, with the help of experienced NOC professionals who have the necessary expertise and tools to swiftly implement new technologies and upgrades, enterprises can ensure that network capabilities keep pace with business requirements as the company and its networks grow.


Instant Operational Maturity

An aspect often overlooked when considering NOC services is the instant maturity that a service provider can bring to your business operations simply by plugging into what they’ve already spent years building. Particularly for start-ups or businesses whose core is not technology, the rigor and structure provided by NOC services in terms of actions, reporting, and documentation can be invaluable. These are aspects you could spend years developing and perfecting, or you can leap forward in operational maturity by partnering with a NOC service provider like us. With years of experience and well-established procedures, we help you skip over the painful process of figuring out what works best.

Compared to the months or years it can take to find NOC specialists, build a team, and bring an operationally mature NOC to life in-house, turning up support with an outsourced NOC condenses all that time and effort into just a few weeks—often far more cost-effectively.

Finding NOC specialists with the requisite domain expertise is a challenge in itself. But developing an operational framework on which to run the NOC is its own under-appreciated project that requires exceptionally specialized experience that can be difficult to find in the labor market.

This talent specialization is critical to ensuring the NOC can effectively navigate all the operational challenges that impede its success and flexibility. Operational blindspots are a frustratingly common tripping point that can have far-reaching consequences for a NOC and the business. When the NOC isn’t thoughtfully operationalized around specific challenges, it has almost certainly signed itself up for stressful and expensive problem-solving down the road.


Introducing a Priority-Based Mindset

Many companies are locked in the mindset that every issue is a Priority 1 incident because a red light is flashing somewhere indicating a problem. This mindset can lead to inefficient allocation of resources and unnecessary panic. With a NOC service provider, you can mature your operational mindset. Our teams can help you understand that not everything is a P1, that it's okay for things to be a P2 or a P3, or even a P4 or P5, depending on their role in your environment.

4Choosing a 24x7 NOC Services Provider

NOC engineer in red shirt

Okay—you’ve weighed the pros, cons, costs, and benefits. You see the advantage of outsourcing your NOC services. Now it’s time to find a service provider best fit for you. When looking for an outsourced NOC partner, look for one who offers a wide variety of customized options. Your needs are unique and your business faces its own set of challenges.

Here are a few of the major components and qualities you’ll want to see in your service provider.


1. A tiered organization and workflow

Structure is essential to the success of a NOC. Does a prospective NOC service provider bring this to the table? For example, here at INOC, our support framework typically reduces high-tier support activities by 60% or more, often as much as 90%.

inoc support framework

The Structured NOC, as we call it, radically transforms where and how support activities are managed—both by tier and category.

In a matter of months, the value of this operational framework becomes abundantly clear as support activities steadily migrate to their appropriate tiers as shown in the breakdown above. This lightens the load on advanced engineers while working and resolving issues faster and more effectively.


2. A support system for the NOC itself

24x7 support requires more than a fully staffed NOC. Each activity that surrounds NOC support, including onboarding, tools integration, and reporting (just to name a few), requires a dedicated team that can put experience and best practices to work for you. Success in NOC support is a combined effort between the NOC team and the critical teams supporting it.

noc team support

Here at INOC, for example, the INOC Team encompasses all of these roles and functions, giving you a complete support package from initial service transition to close-knit customer experience management (and everything in between).


3. A workflow enhanced by machine learning and automation (AIOps)

Most NOCs generate more data than they know what to do with. Much of this data is begging to be analyzed as it contains incredibly useful information that could dramatically improve the speed and quality of support. But without the powerful analysis capabilities needed to intelligently sift through all of that data, NOCs are forced to leave those insights locked away—leaving huge opportunities on the table.

As we mentioned earlier, AIOps uses big data, analytics, automation, and machine learning capabilities to unlock the insights contained within massive amounts of data generated across an environment. It can then use those insights to identify and automate low-risk tasks in the NOC. With vastly superior data processing and machine learning power, the NOC can perform correlation much faster and identify the subtle indicators of approaching issues within a torrent of mostly noisy data.

Especially in enterprise or similarly complex environments where incidents and events need to be correlated across perhaps three, four, or five different monitoring platforms, successfully supporting multiple enterprise clients requires the advanced analysis and interpretation capabilities only AIOps can offer. As far as we know, we’re so far the only NOC support provider applying powerful AIOps capabilities to the NOC operations environment—consolidating and correlating data from disparate systems and providing remarkable intelligence for better, faster support.

📄 Grab our free white paper, The Role of AIOps in Enhancing NOC Support, to learn how your NOC support stands to gain from AIOps. Use the free included worksheet to contextualize the value of AIOps for your organization.


4. A highly integrable support platform

Complex environments that require support for multi-vendor, multi-technology IT stacks need an outsourced NOC support partner who can augment and build on any current IT support capabilities with integrations without disrupting your operation.

Here at INOC, for example, our platform offers a wide array of existing system integrations developed over many years, as well as the flexibility to integrate with virtually anything you or your customers may use. Building a homegrown platform that’s integrable enough to connect to multiple enterprise environments is an incredibly difficult feat that would require extremely rare operational and technical expertise.

Whether it’s a monitoring tool, ticketing system, or anything else, your NOC provider should have the knowledge, procedural flexibility, and platform capability to integrate with your operations and toolsets without creating new problems and risks.


5. A 24x7 service desk

The service desk is the single point of contact for you and your customers. All phone calls, emails, and other alerts are processed into incidents and requests before being dispatched to the appropriate personnel based on your desired level of technical support.

Since enterprises and other large organizations need all kinds of support around the clock, it’s important to ensure your service provider has a 24x7 service desk for notification, tier one, or more advanced NOC support based on your specific needs.


6. A comprehensive and flexible approach to Service Level Management (SLM)

Complex support services often require more than standard SLAs. You or your customers should have the flexibility to choose which service levels reflect actual measures for success. Your NOC service provider should then help you assemble the SLM package that reflects the specific demands of your IT environment while balancing business goals and budget.

At INOC, for example, we take service level measurement to the next level. In addition to standard KPI reporting, which includes monthly SLA measurements, we deliver an array of additional SLOs to better measure performance and keep both teams aligned on success.


7. Continual service improvement delivered through a broader Customer Experience Management program

Enterprise customers demand the highest standards for quality support. Your support provider should be prepared to build out not just a NOC, but a support operation to continually improve it.

Here at INOC, for example, our dedicated quality control and assurance programs maintain proactive and reactive checks on virtually every service component we provide. These quality measures come together with next-level reporting capabilities to deliver the comprehensive Continual Service Improvement only an operationally mature IT organization can deliver on.


A few questions for assessing prospective NOC service providers

Do they have what it takes to deliver outstanding support?

  • Do they provide full-service 24x7 support?
  • Is their NOC based in the United States or overseas?
  • Are NOC services this provider’s primary business or is it supplementary to something else?
  • Do they offer both shared and dedicated support models—thereby enabling economies of scale or the dedicated resources we need?
  • Will their NOC platform integrate with our existing tools and infrastructure without forcing changes upon us or creating risk?
  • Can they demonstrate success in supporting organizations like ours?
  • Do they have an adequately comprehensive business continuity plan and redundancy in place?
  • Do they offer a robust client portal with convenient visibility into the state of our support?
  • Do they offer runbook development services and manage runbooks as a component of service?
  • Are alerts and escalations handled in a way that doesn’t disrupt our current operations?
  • Do they offer a full service catalog?
  • Does their speed and effectiveness in detecting, diagnosing, and remediating issues reflect our needs?
  • Will they open and manage vendor and carrier tickets?
  • How fast can they establish service?
  • Is the outsourced NOC price fixed, tiered, or will it vary with usage?

Next Steps

Connect with us for a free consultation on how we can help your organization maximize uptime and performance through expert NOC support.

Our NOC consultations are tailored to your needs, whether you’re looking for outsourced NOC support or operations consulting for a new or existing NOC.

Connect with us and schedule a NOC consultation

No matter where our discussion takes us, you’ll leave with clear, actionable takeaways that inform decisions and move you forward. Here are some common topics we might discuss:

  • Your support goals and challenges
  • Assessing and aligning NOC support with broader business needs
  • NOC operations design and tech review
  • Guidance on new NOC operations
  • Questions on what INOC offers and if it’s a fit for your organization
  • Opportunities to partner with INOC to reach more customers and accelerate business together
  • Turning up outsourced support on our 24x7 NOC

Contact us

Have general questions or want to get in touch with our team? Drop us a line.


Free white paper

Download our free white paper and learn how to overcome the top challenges in running a successful NOC.


Let's talk NOC.

Book a free NOC consultation and explore support possibilities with a Solutions Engineer.