NOC Platform | Outsourced NOC Solutions - INOC Network Operations Center

Our NOC is highly integrated. It runs on a single platform with no disparate software tools or systems — a streamlined operational workflow for efficient troubleshooting.

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  • NOC OPERATIONS PLATFORM FEATURES:

    1. NOC CONSOLE:
      Event monitoring and management console that allows our NOC to receive, acknowledge and process events — alerts, calls, emails, etc. — within the SLA windows.
    2. TROUBLE TICKET SYSTEM:
      Comprehensive ticket management features; INOC provides one-way or bidirectional integration with each client’s own trouble ticket system.
    3. NETWORK MANAGEMENT SYSTEM (NMS):
      INOC’s NMS includes support for optical, wireless and enterprise technologies. We also receive event data from your own NMS via email, northbound SNMP,  or API.
    4. ELEMENT MANAGEMENT SYSTEMS (EMSs):
      INOC’s NMS receives event data from clients’ EMSs via email, northbound SNMP or API. We also host and manage your EMS environment optionally.
    5. NOC KNOWLEDGE BASE:
      System for storing and updating client support processes and procedures, workflows and documentation.
    6. CIRCUIT DATABASE:
      Application stores on-net and off-net circuit information, hierarchical relationships, associated equipment and port information.
    7. CLIENT CUSTOMER PORTAL:
      Provides executive summaries in the form of dashboards, as well as detailed information on NOC support activity, real-time network status and performance. Standard and custom reports based on event, incident and performance data are available from the portal.
    8. CLIENT-SPECIFIC TOOLS AND INTEGRATION:
      INOC provides integration support to help the NOC take advantage of your own monitoring and management toolsets, applications and systems.

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