NOC OPERATIONS PLATFORM FEATURES:
- NOC CONSOLE:
Event monitoring and management console that allows our NOC to receive, acknowledge and process events — alerts, calls, emails, etc. — within the SLA windows.
- TROUBLE TICKET SYSTEM:
Comprehensive ticket management features; INOC provides one-way or bidirectional integration with each client’s own trouble ticket system.
- NETWORK MANAGEMENT SYSTEM (NMS):
INOC’s NMS includes support for optical, wireless and enterprise technologies. We also receive event data from your own NMS via email, northbound SNMP, or API.
- ELEMENT MANAGEMENT SYSTEMS (EMSs):
INOC’s NMS receives event data from clients’ EMSs via email, northbound SNMP or API. We also host and manage your EMS environment optionally.
- NOC KNOWLEDGE BASE:
System for storing and updating client support processes and procedures, workflows and documentation.
- CIRCUIT DATABASE:
Application stores on-net and off-net circuit information, hierarchical relationships, associated equipment and port information.
- CLIENT CUSTOMER PORTAL:
Provides executive summaries in the form of dashboards, as well as detailed information on NOC support activity, real-time network status and performance. Standard and custom reports based on event, incident and performance data are available from the portal.
- CLIENT-SPECIFIC TOOLS AND INTEGRATION:
INOC provides integration support to help the NOC take advantage of your own monitoring and management toolsets, applications and systems.