April 30, 2014
Partnership Provides Highly Technical, 24x7 Monitoring and Maintenance Support Across Major Multi-vendor, Multi-technology Environments
NORTHBROOK, IL, APRIL 30, 2014 – INOC, a 24x7 Network Operations Center (NOC) and global provider of NOC monitoring, reporting and support services, announced today that Smart 3rd Party, a provider of IT infrastructure maintenance solutions, has selected its 24x7 NOC Services for efficient trouble ticket resolution and escalation, technical troubleshooting and network monitoring. Smart 3rd Party works with a wide range of hardware value-added resellers (VARs) to provide maintenance support for all major network, server and storage platforms.
Employing a highly streamlined and refined process of technical experts, proven processes and state-of-the-art technology, INOC provides Smart 3rd Party with 24x7 hub, switch, router, network interface card (NIC), disk array, tape library, storage area network (SAN) switch and host bus adapter (HBA) support in accordance withspecific customer service levels. INOC’s NOC is staffed by dedicated professionals and certified Engineers, enabling Smart 3rd Party to reduce problem diagnosis and resolution timeframes by providing customers with access to 24x7 NOC support as well as the in-depth technical expertise of a large Original Equipment Manufacturer (OEM) without the premium expense.
“We are pleased that Smart 3rd Party has entrusted us to support its IT infrastructure maintenance solutions,” comments Prasad Ravi, Chief Executive Officer of INOC. “INOC’s 24x7 NOC Support Services allow Smart 3rd Party to uphold its commitment to service quality and rapid restoration without sacrificing performance or the time and cost of hiring, training and managing a full-time NOC support staff.”
INOC maintains a deep understanding of Smart 3rd Party’s core business and processes, serving as a true extension of its organization. Expanded technical resources and expertise allow Smart 3rd Party to fulfill critical customer requirements more effectively, while simultaneously expanding its customer base. With a primary NOC in Madison, WI, and a Disaster Recovery NOC near Chicago, IL, INOC also permits Smart 3rd Party to manage every aspect of the incident management process onshore – a significant time and cost advantage to its customers when compared to the primarily offshore maintenance support of large OEMs.