New NOC Provides Enhanced Service Offerings for Enterprise Customers, While Madison Expansion Drives Greater Reliability and Security
NORTHBROOK, IL, October 24, 2016 – INOC, a 24×7 Network Operations Center (NOC) and global provider of technology infrastructure monitoring, reporting and support services, announces the launch of its Enterprise Network Operations Center (ENOC), dedicated to supporting the complex and evolving requirements of enterprise customers. The company is also expanding its Madison, Wisconsin facility to house the new enterprise-focused NOC. Key expansion investments include a 2,100-square-foot build-out, elevated security measures and environmental controls, electrical infrastructure enhancements for increased redundancy, and added protection from weather-related incidents.
Enterprise clients require specialized support for infrastructure issues, including monitoring services for specific technologies within their vertical markets, as well as highly customized workflows and SLAs. INOC’s Enterprise NOC provides a dedicated staff for monitoring and troubleshooting network, storage, cloud, and web services within these varied environments. This announcement follows the recent launch of INOCs Optical Network Operations Center (ONOC), dedicated to supporting optical network infrastructure.
“An increasing number of enterprise clients are relying on INOC solutions; we have an obligation to provide the best services possible,” explains Peter Prosen, Director of NOC and Field Services at INOC. “Establishing a team of experts dedicated to meeting enterprise demands allows us to enhance the customer experience by enabling faster service delivery and troubleshooting, leading to reduced Mean Time To Repair (MTTR).”
This new initiative triggered a 20 percent growth in INOC support personnel, nearly doubling the size of its Madison-based facility. To meet demands, INOC has taken over the basement floor of its current location to accommodate the expansion and increase protection from weather-related incidents. Security has also been improved with an entirely new camera system and updated keycard access system complete with photo identification for all NOC staff. The company has also enhanced its electrical infrastructure, purchasing a new Uninterruptable Power Supply (UPS) system operating on a feed separate from other areas of the building for increased reliability. For added redundancy, INOC operates disaster recovery facilities in both Chicago and Kenosha, Wisconsin, connecting its data centers and NOC facilities via a low latency fiber ring.
INOC combines state-of-the-art software technology, highly resilient and redundant NOC infrastructure, proven processes and expert technical staff to improve uptime, availability, and performance of customer networks, applications, and servers. To learn more about INOC’s NOC solutions for enterprise customers, visit INOC.COM.
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