INOC Releases INOC CORE, a Streamlined NOC Service Package

INOC Core offers a 24x7 Network Support Operation at a cost-effective price

NORTHBROOK, IL, October 30 2018 - INOC, a 24x7 Network Operations Center (NOC) and global provider of technology infrastructure monitoring, reporting, and support services today announced the release of its INOC Core Service Package aimed at supplying enterprises and network, cloud, and application service providers a superior support operation to improve staff efficiency and retention, reduce technology support costs, reduce resolution time, and provide a superior end-user experience. "A big challenge for companies in taking advantage of 24x7 NOC support is the complexity with tools, documentation, and processes. We took the most common NOC support requirements and created a service package that simplifies the onboarding process. INOC CORE is a package of service and support features that allows customers to enable 24x7 NOC support quickly," according to Prasad Ravi, INOC Co-Founder and CEO.

Reduced Cost of Operations INOC’s Core Service Package provides reliable tools, proven processes, and skilled experts to improve uptime, availability, and performance of networks, applications, and servers, and includes the following features:

  •  24x7 Event Monitoring and Management
  •  24x7 Incident Management
  •  24x7 Third-Party Supplier Management
  •  24x7 Service Desk

The INOC Difference
With nearly two decades in business, INOC delivers robust, fully-available and consistent monitoring and management solutions globally from its US-based NOC operations centers, including:

Skilled Experts: INOC engineers hold decades of experience in technology infrastructure monitoring and engineering.

Best Practices: INOC leverages the ITIL (Information Technology Infrastructure Library) framework, allowing for the delivery of customized support services while maximizing operational efficiency.

Sophisticated Tools: Cutting edge technology and reliable operational tools provide streamlined workflows for efficient troubleshooting and faster resolution times.

White paperThe NOC Improvement Playbook: 10 Common Problems We See and Solve in Our Consulting Engagements

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This playbook identifies the most common challenges we encounter in NOC operations and provides field-tested solutions drawn from our real-world consulting experience.

  • Identify and address critical operational gaps in your NOC.
  • Implement practical solutions that deliver immediate and long-term results.
  • Access a comprehensive self-assessment framework.

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White paperTop 11 Challenges to Running a Successful NOC — and How to Overcome Them

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Most network operations centers fail to meet the service levels demanded of them. This guide helps you make sure yours isn’t one of them.

  • Better understand the challenges keeping your operation from peak performance.
  • Learn how to classify your NOC activities into functional categories to better address them.
  • Discover what you need to consider in determining an efficient staffing strategy.

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White paperThe Role of AIOps in Enhancing NOC Support

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Learn how the NOC stands to gain from AIOps by overcoming operational challenges and delivering outstanding service. Use the free included worksheet to contextualize the value of AIOps for your organization.

  • See how advanced machine learning and automation tools offer powerful new opportunities to improve IT performance and availability.
  • See exactly where machine learning and automation are being appropriately applied in the NOC.
  • Get a worksheet you can use to see just how much you stand to gain from adopting AIOps yourself, or working with an outsourced provider to augment your operation.

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White paperA Practical Guide to Running an Effective NOC

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This guide gives you what you need to unlock this capability within your NOC: a centralized operational framework to deliver information and take action at lightning speed—shortening response and resolution times.

  • Learn the principles of designing a high-performance NOC operation.
  • Get expert tips for establishing clear roles and responsibilities so your NOC can run efficiently.
  • Explore the key skills that are needed in the modern NOC.

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White paperHow to Develop an Effective 24x7 NOC to Support Your Customers

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Download this white paper to learn the key considerations and questions CSPs must address before establishing a NOC internally or sourcing support through a third-party partner.

  • Learn the common operational and financial challenges CSPs face in establishing a 24x7 support function.
  • Get actionable strategies for developing an in-house or outsourced NOC.
  • Clarify your operational objectives, assess service levels, and align processes and vendors to meet customer expectations and business goals.

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White paperNOC Performance Metrics: How to Measure and Optimize Your Operation

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Download our free white paper to learn how implementing the right performance metrics can transform your NOC's efficiency and drive continuous improvement.

  • Get an inside look at our own approach to performance metrics and how we use them to drive continuous improvement.
  • Gain insights on selecting and implementing the right metrics for your specific NOC operations.
  • Includes practical examples of metric dashboards and reporting tools to help you visualize your NOC's performance.

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