INOC Achieves ISO 27001:2013 Recertification

Published June 21, 2021 Updated December 19, 2025

ISO 27001:2013 is one of the most well-known and internationally recognized information security standards and is published by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC). This organizational certification, bestowed on INOC for successful completion of a formal audit process, is evidence that the organization has met rigorous international standards to ensure the confidentiality, integrity, and availability of the customer data, systems, and infrastructure our NOCs monitor and manage for our clients.

INOC achieved the ISO 27001 certification in 2015 and has diligently kept the certificate current since then. In doing so, we practice continual improvement to our ISMS (Information Security Management System). INOC has built a security team that covers staff roles in compliance, technical, and SOC operations to maintain the ISMS. INOC is required to be audited, internally and externally, on an annual basis. The internal audit, which a 3rd party firm conducts, is an ISO requirement and is designed to be a readiness audit for the annual external audit. The external audit is segmented into three-year audit cycles. After the first year of conducting a full certification audit, the next two years are dubbed surveillance audits that measure all 27001 (mandatory) controls and half of the 27002 Annex A controls. When the third year is reached, a full audit of all 27001/2 controls is required, and then the process repeats itself.

The INOC Security team just completed another three-year audit cycle in 2020. In 2021, INOC launched a new three-year certificate renewal process. We completed an internal and external audit this Spring. We will now be issued a new certificate that will take us until 2024. We will still be required to conduct surveillance audits in 2022 and 2023.

As a leader in the NOC services industry, INOC takes security very seriously. We set the goal of continuously improving our security standards, and we will continue with the audits every year to maintain this high standard. The ISO 27001:2013 certification provides our clients and their customers with peace of mind in knowing that their data and information are protected.

We often provide assistance in our clients' and partners' security audits for the NOC support we provide. Please contact me if you would like more information on how we can support you in maintaining security compliance.

Rick Smith, ISMS Manager

Recommended Content

Illustration of man and woman conducting an interview
INOC's Hal Baylor Talks NOC Operations Consulting at ITW 2022
INOC and Women's History Month
Celebrating Women’s History Month and International Women’s Day: Women of INOC Reflect on Progress and Opportunity in 2021
Illustration of volunteer worker handing out educational materials to children
INOC Kicks Off Its First Annual Volunteer Day

White paperThe NOC Improvement Playbook: 10 Common Problems We See and Solve in Our Consulting Engagements

ino-TheNOCImprovementPlaybook-02-images-0

This playbook identifies the most common challenges we encounter in NOC operations and provides field-tested solutions drawn from our real-world consulting experience.

  • Identify and address critical operational gaps in your NOC.
  • Implement practical solutions that deliver immediate and long-term results.
  • Access a comprehensive self-assessment framework.

Submit the form below and we’ll deliver the guide right to your inbox.

White paperTop 11 Challenges to Running a Successful NOC — and How to Overcome Them

ino-Top11Challenges-Cover-01

Most network operations centers fail to meet the service levels demanded of them. This guide helps you make sure yours isn’t one of them.

  • Better understand the challenges keeping your operation from peak performance.
  • Learn how to classify your NOC activities into functional categories to better address them.
  • Discover what you need to consider in determining an efficient staffing strategy.

Submit the form below and we’ll deliver the guide right to your inbox.

White paperThe Role of AIOps in Enhancing NOC Support

ino-WP-AIOps-Edges-01

Learn how the NOC stands to gain from AIOps by overcoming operational challenges and delivering outstanding service. Use the free included worksheet to contextualize the value of AIOps for your organization.

  • See how advanced machine learning and automation tools offer powerful new opportunities to improve IT performance and availability.
  • See exactly where machine learning and automation are being appropriately applied in the NOC.
  • Get a worksheet you can use to see just how much you stand to gain from adopting AIOps yourself, or working with an outsourced provider to augment your operation.

Submit the form below and we’ll deliver the guide right to your inbox.

White paperA Practical Guide to Running an Effective NOC

ino-WP-PracticalGuide-Page1-01

This guide gives you what you need to unlock this capability within your NOC: a centralized operational framework to deliver information and take action at lightning speed—shortening response and resolution times.

  • Learn the principles of designing a high-performance NOC operation.
  • Get expert tips for establishing clear roles and responsibilities so your NOC can run efficiently.
  • Explore the key skills that are needed in the modern NOC.

Submit the form below and we’ll deliver the guide right to your inbox.

White paperHow to Develop an Effective 24x7 NOC to Support Your Customers

ino-PricingExplainer-p1-flat-01

Download this white paper to learn the key considerations and questions CSPs must address before establishing a NOC internally or sourcing support through a third-party partner.

  • Learn the common operational and financial challenges CSPs face in establishing a 24x7 support function.
  • Get actionable strategies for developing an in-house or outsourced NOC.
  • Clarify your operational objectives, assess service levels, and align processes and vendors to meet customer expectations and business goals.

Submit the form below and we’ll deliver the guide right to your inbox.

White paperNOC Performance Metrics: How to Measure and Optimize Your Operation

ino-WP-NOCPerformanceMetrics-01 (1)-images-0

Download our free white paper to learn how implementing the right performance metrics can transform your NOC's efficiency and drive continuous improvement.

  • Get an inside look at our own approach to performance metrics and how we use them to drive continuous improvement.
  • Gain insights on selecting and implementing the right metrics for your specific NOC operations.
  • Includes practical examples of metric dashboards and reporting tools to help you visualize your NOC's performance.

Submit the form below and we’ll deliver the guide right to your inbox.

Let’s Talk NOC

Use the form below to drop us a line. We'll follow up within one business day.

men shaking hands after making a deal