While INOC’s 24x7 NOC is U.S.-based, we employ global frameworks to better serve and communicate with clients across a range of industries and technologies.
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As a global NOC services leader, INOC was an early adopter of the ITIL framework. Developed by the UK’s Office of Government Commerce, ITIL is a collection of best practices that allows INOC to deliver customized support services while maintaining operational efficiency. INOC’s structured NOC Support Framework provides a common language that improves NOC communications internally and with clients, their customers and third parties.
INOC’s NOC services also conform to the FCAPS model developed by the International Telecommunications Union.