COVID-19 and INOC

Our thoughts go out to everyone who has been impacted by the COVID-19 pandemic. Now more than ever, people around the world are depending on real-time communications and consistent network connectivity. We know you rely on us to provide responsive support and we take this responsibility seriously.

Here are INOC’s key priorities during this time:

  • Providing uninterrupted support: We remain fully focused on providing you with high-quality and thoughtful technical support and solutions so you can focus on your business, employees and their families.
  • Ensuring safety: All INOC staff are working from home to ensure the health of our employees, their families and the public. We continue to monitor developments on the outbreak and are taking steps consistent with the guidelines recommended by the WHO, CDC, and local governments to protect our employees.
  • Working effectively: We have taken action to ensure the stability of our critical business processes and technologies in order to continue to provide first-rate NOC services to you. Our infrastructure, platforms, and services continue to perform well, supporting the shift of people working from home. INOC continues to successfully operate all services while keeping our staff safe.
  • Continuing to innovate: We will press on with designing bold and innovative technical and support solutions to help in this current crisis and in the future.

We will continue to work closely with our staff, partners, clients and suppliers to support their needs as this situation evolves. In the meantime, please reach out to us to let us know what we can do to better support your business during this trying time. We are ready and willing to help.

INOC is Ready to Help Your Company

Talk to us:

+1 (877) 662-2497

info@inoc.com

https://www.inoc.com/contact-us

Thank you for trusting us with your business.

To learn exact, practical steps you can take to incorporate remote work capabilities into your NOC business continuity plans and protect against workforce disruptions now and in the future, check out our webinar on business continuity planning by clicking below.

 


FREE WEBINAR

Business Continuity Planning for Your 24x7 NOC

Watch our webinar to learn how to incorporate remote work capabilities into your NOC business continuity plans and protect against workforce disruptions now and in the future.

Watch the Webinar

 

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*Originally developed by the UK government’s Office of Government Commerce (OGC) - now known as the Cabinet Office - and currently managed and developed by AXELOS, ITIL is a framework of best practices for delivering efficient and effective support services.

White paperThe NOC Improvement Playbook: 10 Common Problems We See and Solve in Our Consulting Engagements

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This playbook identifies the most common challenges we encounter in NOC operations and provides field-tested solutions drawn from our real-world consulting experience.

  • Identify and address critical operational gaps in your NOC.
  • Implement practical solutions that deliver immediate and long-term results.
  • Access a comprehensive self-assessment framework.

Submit the form below and we’ll deliver the guide right to your inbox.

White paperTop 11 Challenges to Running a Successful NOC — and How to Overcome Them

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Most network operations centers fail to meet the service levels demanded of them. This guide helps you make sure yours isn’t one of them.

  • Better understand the challenges keeping your operation from peak performance.
  • Learn how to classify your NOC activities into functional categories to better address them.
  • Discover what you need to consider in determining an efficient staffing strategy.

Submit the form below and we’ll deliver the guide right to your inbox.

White paperThe Role of AIOps in Enhancing NOC Support

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Learn how the NOC stands to gain from AIOps by overcoming operational challenges and delivering outstanding service. Use the free included worksheet to contextualize the value of AIOps for your organization.

  • See how advanced machine learning and automation tools offer powerful new opportunities to improve IT performance and availability.
  • See exactly where machine learning and automation are being appropriately applied in the NOC.
  • Get a worksheet you can use to see just how much you stand to gain from adopting AIOps yourself, or working with an outsourced provider to augment your operation.

Submit the form below and we’ll deliver the guide right to your inbox.

White paperA Practical Guide to Running an Effective NOC

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This guide gives you what you need to unlock this capability within your NOC: a centralized operational framework to deliver information and take action at lightning speed—shortening response and resolution times.

  • Learn the principles of designing a high-performance NOC operation.
  • Get expert tips for establishing clear roles and responsibilities so your NOC can run efficiently.
  • Explore the key skills that are needed in the modern NOC.

Submit the form below and we’ll deliver the guide right to your inbox.

White paperHow to Develop an Effective 24x7 NOC to Support Your Customers

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Download this white paper to learn the key considerations and questions CSPs must address before establishing a NOC internally or sourcing support through a third-party partner.

  • Learn the common operational and financial challenges CSPs face in establishing a 24x7 support function.
  • Get actionable strategies for developing an in-house or outsourced NOC.
  • Clarify your operational objectives, assess service levels, and align processes and vendors to meet customer expectations and business goals.

Submit the form below and we’ll deliver the guide right to your inbox.

White paperNOC Performance Metrics: How to Measure and Optimize Your Operation

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Download our free white paper to learn how implementing the right performance metrics can transform your NOC's efficiency and drive continuous improvement.

  • Get an inside look at our own approach to performance metrics and how we use them to drive continuous improvement.
  • Gain insights on selecting and implementing the right metrics for your specific NOC operations.
  • Includes practical examples of metric dashboards and reporting tools to help you visualize your NOC's performance.

Submit the form below and we’ll deliver the guide right to your inbox.

Let’s Talk NOC

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