Our network operation centers monitor tens of thousands of infrastructure elements around the clock. High-level NOC management expertise and custom-built systems ensure you and your customers achieve the infrastructure performance and availability needed to grow and thrive with confidence in a quickly-changing IT landscape.
Simply put, our goal is 100% uptime for each client’s technology environment. Our NOC uses advanced event detection systems and SLA-specific responses to keep your infrastructure operating. Our outsourced NOC services are thorough and comprehensive, from initial setup to 24×7 support to post-event analysis and reporting.
Our multi-tier operational support structure enables managers to leverage the lower-cost first-level or Tier 1 team to perform routine activities, freeing up high-level technical teams to focus on more advanced support issues. By following an operational methodology that utilizes a tiered support structure in full alignment with the ITIL framework, our NOC can rapidly respond to incidents and events and continue to implement changes as needed, all under a more cost-effective service model.
We detect and identify events from alarms, calls, and emails related to network and security equipment, circuits, cloud infrastructure, and applications. This also includes creating incidents and notifying or escalating them to the client or customer until the incident has been acknowledged.
At Tier 1, support includes initial event correlation, infrastructure and services impact determination, and incident prioritization within established SLA timeframes—in addition to the scope of Notification Support. We work the vast majority of issues to resolution without impacting your team at all. Our Tier 1 resolution rates typically sit between 60% and 80% of all issues.
Our advanced support team expands on Tier 1’s expertise to include a deeper, investigative level of troubleshooting expertise in network and IT technologies along with specialized knowledge for highly-involved resolution.
Our service catalog covers a wide range of operational support functions for proactively monitoring, detecting, and measuring service availability and performance across your infrastructure and its support operations.
We work closely with you to understand your business needs and what’s driving you towards an outsourced NOC solution. Then we'll drill deeper to understand which specific components of service will be handled by each team. Whether you’re looking for a completely outsourced NOC solution or need supplemental support to fill gaps or scale service, we help you assemble the perfect service package.
We assign a certified project manager and engagement lead to each onboarding project, who will carefully guide you through the onboarding process each step of the way.
IT environments are anything but static. That’s why we routinely work with you to identify your changing business needs and do everything we can to ensure satisfaction with all of our services.
Once you’re up and running, we’ll help you understand the nuances of NOC operations and how we cover a vast number of technologies and manage change as we deliver award-winning service.
As a leading provider of NOC services, we know how to ensure infrastructure and application availability throughout the enterprise, prioritize outstanding customer communications for service providers, provide detailed network performance metrics via dashboards and reports for OEMs and their customers, or support any other key business driver and deliver a solution fit just for you.
We really value the INOC team's understanding of NOC support and operations and their ability to support our growing customer base and requirements. They’ve understood and accommodated our changing needs in a way that encourages growth and expansion.