Jim Martin to Oversee Next-Generation Technology Strategy and Lead INOC’s Software Development and Infrastructure Systems
NORTHBROOK, IL, July 13, 2016 – INOC, a 24×7 Network Operations Center (NOC) and global provider of technology infrastructure monitoring, reporting and support services, announces the appointment of Jim Martin to the position of Vice President of Technology. An industry veteran with over 30 years of experience with global organizations, Jim is responsible for managing the development of INOC’s industry-leading monitoring technology and NOC platform, including the software development, systems and networking teams.
Prior to joining INOC, Jim was the Director of Operations at the Internet Systems Consortium, where he led the team operating F-Root, a worldwide anycast cluster providing critical Internet infrastructure as one of the 13 global DNS root servers. Previously, he was a Principal Consultant at DeepDive Networks and an IP Architect at Woven Systems, which was later acquired by Fortinet. Jim has also served as a Solutions Architect at Netzwert AG, a Senior Research Scientist at Nortel Networks, and a Lead Engineer at Interop, where he designed, built and managed the InteropNet, which at that time was the world’s largest mobile network. He is an active participant in the Internet Engineering Task Force (IETF), where he has authored a number of Internet Standards (RFCs). In addition, he leads the IETF NOC Team, designing and delivering the network that powers the IETF. He is active in a number of professional industry associations, including the North American Network Operators Group (NANOG), Domain Name System Operations Analysis and Research Center (DNS-OARC), Réseaux IP Européens (RIPE), and Internet Corporation for Assigned Names and Numbers (ICANN).
“INOC is a customer-centric organization that is poised to dramatically increase its capacity and scale, and provide an even higher quality product for customers,” comments Jim Martin. “I look forward to driving new technical initiatives to support INOC’s continued expansion, as well as enable us to collaborate more closely with customers and address their infrastructure support demands.”
As an example, he mentions the challenges that SDN / NFV bring to the network, and the tools and skills required to troubleshoot the new programmable networks. In addition to enhancing INOC’s existing technology and systems, Jim is responsible for strategic technology planning, and best practice development and implementation. This includes overseeing the research and recommendation of new and emerging systems and software products to be analyzed, assimilated and integrated within the company and into the NOC platform.
“Jim’s proven ability to evaluate core technologies and infrastructure, and future-proof them to grow and support INOC’s services, now, as well as in 10 to 15 years, will provide an invaluable asset to our expansion both domestically and internationally,” says Prasad Ravi, CEO of INOC. “Moreover, his decades of experience and participation in a number of industry advisory committees, professional associations and volunteer organizations have contributed to his developing strong relationships within the community that will benefit INOC’s immediate and long-term objectives.”
INOC is an ISO 27001:2013 certified 24×7 NOC and an award-winning global provider of technology infrastructure monitoring, reporting and support services for communication service providers and enterprises. From a primary NOC in Madison, WI, and a Disaster Recovery NOC near Chicago, IL, INOC’s 24×7 staff provides a hands-on approach to incident resolution. INOC proactively processes critical technology support issues and delivers timely information to improve the uptime, availability and performance of applications, servers and networks. A client web portal, NOCVIEW4, provides extensive reporting capabilities and visibility into infrastructure monitoring and support activity in real-time. INOC cost-effectively integrates 24×7 NOC support into a client’s existing support operation to deliver greater uptime. For more information on INOC and its services, email firstname.lastname@example.org or call +1-877-NOC-24X7 (+1-877-662-2497). You will also find additional information on our website, INOC.COM, or by following INOC on Twitter, LinkedIn and Google+.
iMiller Public Relations for INOC
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